I lead a team ranging from 12 to 21 technical consultants in our professional services organization in delivering exceptional service to HubSpot’s highest value and most complex customers. I am responsible for hiring, coaching, performance management and retention of top talent for the individuals on my team. In 1:1 and group conversations, I coach for skills in consultative question asking, process building, big picture thinking, project management, customer reengagment, and spotting at risk accounts and running save plays. My team boasted the highest SQL (services qualified lead) rate for the number of SQLs submitted and MRR increased and the highest team member retention rate during a period of high attrition.Additional programmatic leadership roles I took on were mentorship of two new managers, running the program’s DI&B initiatives, responsible for planning and running team and program wide social & enablement events. Lead program initiatives including redefining the hiring process, launching, running and reporting on the results of a cross functional bandwidth program, coordinating mentorship and account shadowing programs. Took over an initiative to standardize program operations, including onboarding documents, launching consulting playbooks and feedback processes.

My job is to take the hardest problems on my client’s plate and help them arrive at and execute on solutions, ensuring their job is less stressful, while making them look great to their bosses. I consult HubSpot’s largest and most complex customers on improving their business processes and how to better leverage the software to meet their business goals. I take a proactive approach to help clients find places for increased efficiency in their system or suggest strategic initiatives they can implement to drive business growth. My specialty is in uncovering client needs, building consensus between cross-functional teams, designing efficient systems and technical solutions, getting buy-in from stakeholders, and seeing those solutions through implementation while reporting on their success. I was the long term technical point of contact for over 50 customers ranging from start up to enterprise level across a variety of business models and industries including SaaS, IT, Finance, Healthcare, and Education. I worked with clients who were brand new to HubSpot, migrating data into an existing instance, or cleaning up and redefining existing processes to better serve their ideal business model. Topics I consulted on include, but were not limited to:• Business Process Design (Sales/Marketing/Services Alignment)• Implementing Strategic Goals with HubSpot (ABM, Renewals, Upsell/Cross Sell Strategies, Referral Processes, etc.) • Salesforce Integrations• API & Custom Integration• Data structure design, clean up and continued maintenance • Workflows & Automation tools• Reporting (Attribution, Data Sets)In addition to my direct job responsibilities I was a mentor to seven individuals, participated in redefining the team onboarding plan, writing team playbooks for form integrations, custom coded workflow actions, and conducting portal audits. I also conducted pre-sales scoping calls, handled escalations, and ran Office Hours to assist team members with challenges.

Provided technical software support, education, and best practices for customers with experience levels ranging from new to the software to highly technical across a wide range of sales, marketing, and service related activities in the HubSpot software including:• Understanding HubSpot fundamentals (Lifecycle Stages, Settings & out of the box functionality and the Inbound Sales and Marketing Methodology)• Resolving workflow and other database issues• Domain setup, options, security and redirects.• Website, Blog & Email design support & CSS fixes• Resolving Email Deliverability concerns• Building Custom Reports and helping clients understand website, email, social and ad analytics• 1:1 Sales and Services Rep support for connecting, properly utilizing and adopting workstream efficiency tools (email integrations, sequences, chat and calendar)As a Salesforce and general integration specialist, I also• Took on advanced integrations cases, handled escalations, and discussed best practices for customers on native and third-party integrations, in particular, the HubSpot Salesforce Integration.• Served as a team resource over slack and 1:1 for difficult integration cases.• Ran New Hire Salesforce training and built out an intermediate level Salesforce functionality and troubleshooting training for reps 6 months in seat, receiving an eNPS score of 90.

Preparing and reviewing advertising and course materials for 30+ national medical conferences. Piloting an educational program educating thousands of doctors about rare diseases. Gathering information, researching and fact checking for the company on various projects. Traveling as a meeting assistant to ensure that meetings have the most successful outcomes.

Advanced student learning in macro and microeconomics and Latin. Led large workshops and personal lessons to support a variety of skill levels. Explained difficult concepts, equation and analytical reasoning problems clearly while showing empathy for struggling students.

Developed relationships with parents and alumni, inspiring them to stay invested in the College community. Achieved the highest donation rate and the most dollars raised per donation, $140 per donor, by portraying the College in a positive light and reminding alumni of the value their education.

Prepared for and managed guest needs during high-end events. Balanced multiple tasks serving food and drink in a fast-paced setting to ensure the event ran smoothly. Focused on aesthetic details and friendly interactions to create an enjoyable, memorable experience.

Promoted arts and culture by educating guests on the value and cultural significance of exhibits. Trained in installing, uninstalling and maintaining exhibits. Oversaw community outreach events introducing visitors to a range of art mediums and styles.

Led youth on camping trips around the wilderness of Maine. Monitored health and safety on extended trips. Taught outdoors skills and inspired confidence and perseverance in young girls.

Advised customers in choosing the right boat for their needs. Maintained rental kayaks to extent the life of company property. Trusted with delivering canoes, kayaks and paddleboards to customers’ homes. Instructed kids and adults in safety techniques and outdoors skills along the coast of Maine.