Supported Medicare members, including enrollment during AEP and OEP.

Full time, independent contractor at HJ Heinz in support of their IBM mainframe and mid-range platforms. Completed device and component installation and maintenance activities. Wrote and implemented scripts to enhance user experience. Debugged and modified software components. Coordinated technical requirements for projects with all internal and external stakeholders.

Performed data security administration using CA-ACF2, IBM RACF, and CA-Topsecret on 30 MVS systems. Partnered with other technical groups to support operating system upgrades and customer migrations. Interfaced new and existing system products with external security software. Installed and evaluated security monitoring tools. Designed data security standards and policies. Performed security auditing.

Installed and maintained network software, including VTAM, NCP, session managers, print spooling products such as VPS, network monitoring products such as NETSPY. Assisted with network project planning and implementation. Worked on customer migration teams, and disaster recovery teams. Worked closely with customers to resolve network problems.

Supervised tape operators and tape librarians. Managed day-to-day tape operations for 20 tape libraries. Developed standards for migrating new customer tape operations. Developed tape services procedures and training.