Manager of the Failure and Delinquency (Credit Control) Team:• Reviewing and signing of all documentation, including Statutory Reports, with regards to Delinquency and Failures.• Ensuring that all statutory deadlines were kept to and all targets met. Putting in place Key Performance Indicators to monitor performance;• Ensuring that all reports produced were compliant and kept up to date with any changes;• The constant improvement of systems and processes in order to improve… Show more Manager of the Failure and Delinquency (Credit Control) Team:• Reviewing and signing of all documentation, including Statutory Reports, with regards to Delinquency and Failures.• Ensuring that all statutory deadlines were kept to and all targets met. Putting in place Key Performance Indicators to monitor performance;• Ensuring that all reports produced were compliant and kept up to date with any changes;• The constant improvement of systems and processes in order to improve commerciality. Implemented a full redesign of the Failure and Credit Control procedure and Reports including working with the IT team to set up a bespoke credit control system; • Dealt with all training and disciplinary issues within my Team;• Dedicated to the coaching and development of Team Members to ensure constant improvement of performance.• Produced the ISO9001 manual for the full failure process helping to ensure that Grant Thornton received the accreditation;• Creditor Liaison Manager and key member of the team overseeing contact with creditors to ensure all information with regards to distribution of funds is received and dealt with correctly, and that relationships with key creditors are maintained. Show less

Manager of the Failure and Delinquency (Credit Control) Team:• Ensuring that all statutory deadlines were kept to and all targets met. Putting in place Key Performance Indicators to monitor performance;• Ensuring that all reports produced were compliant and kept up to date with any changes;• The constant improvement of systems and processes in order to improve commerciality. Implemented a full redesign of the Failure and Credit Control procedure and Reports including working with… Show more Manager of the Failure and Delinquency (Credit Control) Team:• Ensuring that all statutory deadlines were kept to and all targets met. Putting in place Key Performance Indicators to monitor performance;• Ensuring that all reports produced were compliant and kept up to date with any changes;• The constant improvement of systems and processes in order to improve commerciality. Implemented a full redesign of the Failure and Credit Control procedure and Reports including working with the IT team to set up a bespoke credit control system; • Dealt with all training and disciplinary issues within my Team;• Dedicated to the coaching and development of Team Members to ensure constant improvement of performance.Special Projects:Appointed Manager of the Treasury Department in order to oversee the development and installation of a bespoke billing and distribution system. I worked with IT to ensure that the needs of the company were met and the most efficient system was put in place. I also implemented all training with regards to the system, Show less

Team Leader:• Monitoring the performance of the 12 members of staff in my team.• Dealing with any disciplinary issues • Ensuring compliance with lending regulations. • Recognising and addressing any training or support issue there may be. • Setting monthly collection targets in line with the company's targets and ensuring that they were met. I created my own database taking information from collection results, telephone call monitoring and other related statistics… Show more Team Leader:• Monitoring the performance of the 12 members of staff in my team.• Dealing with any disciplinary issues • Ensuring compliance with lending regulations. • Recognising and addressing any training or support issue there may be. • Setting monthly collection targets in line with the company's targets and ensuring that they were met. I created my own database taking information from collection results, telephone call monitoring and other related statistics. • Putting in place reward schemes to ensure moral was kept high, and as a result, performance was improved Show less

• Managed a client portfolio of approx 5000, with a team of 6 Advisors.• Ensuring that regular payments were made from the clients to Baines & Ernst, from Baines & Ernst to the Creditors and dealing with any related problems. • Ensured that key performance targets were met and exceeded.I received the Employee of the Year award for the year 2003.