• Oversee the design, implementation, and management of the organization’s IT infrastructure, including networks, servers, software, and hardware.• Collaborate with senior management to forecast future technology needs and develop plans for scaling and upgrading IT systems.• Manage and lead the IT team.• Assign tasks, set performance goals, and provide coaching and development opportunities for team members.• Ensure the IT team delivers technical support efficiently and within set service levels.• Ensure the reliability, availability, and security of IT systems and networks.• Monitor system performance and troubleshoot issues as they arise, implementing solutions to mitigate downtime.• Oversee data backup, disaster recovery plans, and business continuity processes to safeguard organizational information.• Work closely with external vendors and service providers to procure IT services and products.• Oversee IT support and helpdesk operations to resolve technical issues for users across the branch.• Lead IT projects, including system upgrades, new software deployments, and network overhauls, ensuring projects are delivered on time and within budget.• Develop and enforce IT policies and procedures to ensure data integrity, system security, and efficient IT operations.