Catherine Weissert Email & Phone Number

Managed and led a high-performing team of 35+ remote stylists to provide client support and services. Implemented performance management strategies that enhanced productivity garnering attention department-wide• Ran training sessions that covered topics such as technology, consultations, upselling, product knowledge, and more; Provided refresher courses as needed to tenured staff • Led onboarding sessions, gathered all necessary forms and documents, and worked closely with internal departments on the hiring and retention of team members• Created training materials that addressed areas of opportunity and worked directly with team members to develop talent and grow top performers into management roles

Austin, Texas Metropolitan Area

Handled all store-level HR responsibilities, including all hiring, payroll, scheduling, reviews, and employee promotions; Worked collaboratively with corporate HR to manage the day-to-day operation of the store• Engaged with customers and focused on actively listening to their needs; Practiced listening with an attention to detail and leading with discovery questions to understand their needs fully; Built strong relationships, which led to repeat business• Provided clients with a high level of service and maintained solid knowledge of store merchandise, additional services, and running promotions to best serve the client• Worked collaboratively with the store team to drive sales and exceed sales goals on a monthly and quarterly basis

Education record

Education record