As a Director of Technology Products, I pride myself in being a key leader who is empowered to coach and mentor MTM’s product team to continually grow an understanding of industry needs, seek better outcomes and challenge teams to deliver innovative value to our clients and members while changing our members lives one ride at a time. - Director, Technology Products | October 2023 - Present- Senior Manager, Technology Products | October 2021 - October 2023- Manager, Technology Products | December 2020 - October 2021

Responsible for managing products which deliver innovative, new features on Citi Mortgage and Citi Small Business Banking and Citi Credit Card platforms. Develop and lead sales strategy, design, analytics, content process, agile management, SEO and ongoing backlog and roadmap enhancements.• Planned, developed and launched chat on Citi’s mortgage pages which has attracted over 2 million visits in 6 short months.• Directed 3rd-party vendors and internal teams in the delivery of new content and functionality.for Citi web properties that attract more than 5 million visitors annually.• Partnered with procurement and legal to execute multiple statements of work for new vendorswhile standing up 2 new scrum teams to make Citi’s mortgage experience best-in-class.• Collaborated with key stakeholders in Legal, Compliance, Risk, Information Security, FairLending, Branding, Marketing and Web Change Control committee to define guidelines andsecure approvals.• Performed a critical role in the RFP process to onboard Digital Risk and Black Knight toreplace 24 legacy mortgage origination systems, both back and front-end.• Managed an average of 8-10 digital marketing projects simultaneously while delivering a number ofweekly, bi-weekly and monthly reports to senior management.

Identify, enhance, and create products and services that produce efficiencies and generate increased profits. Instrumental in delivering projects such as Scottrade Bank’s Wire Platform, Mobile Remote Deposit Capture on Scottrade’s App, and Scottrade Inc.’s Core System Conversion. Awarded multiple “Spot Bonuses” for work that achieved significant financial savings to the company• Served as the liaison between business and technical teams to execute Scottrade Bank’s wireplatform system, Global Funds Transfer, resulting in a drastic reduction in fees that generatedan annual cost savings of $1.2M.• Performed critical work for the new Mobile Remote Deposit Capture feature on Scottrade’smobile application, leading to an astounding $20M in new deposits in first 30 days.• Created process for converting manual operations to allow 3000 IRA distributions toautomation that saved hundreds of person-hours and errors monthly in data entry.• Developed, managed and tracked marketing communications for Scottrade Bank’s website toavoid fees if compliance and regulatory literature was not communicated to clients in a timelymanner, virtually eliminating fines.• Developed and maintained vendor defect tracking logs which in turn improved defect fix timefrom 120 days to 60 days.• Created the technical process for simplifying and managing batches of brokerage transactionsfor Scottrade Bank, therefore moving all wire processing in-house, saving $2M annually.• Proposal and implementation of policy that eliminated free ancillary services brought $460,000in annual savings.

• Grew a mortgage sales pipeline to $10M with over 100 clients.• Effective use of appropriate cross-selling resulted in exceeding deposit and credit lendinggoals by 40% ($350,000) quarterly.• Oriented and trained newly hired Personal Bankers and coached underperforming associates,achieving a 75% success rate.• Participated in Associate Engagement Groups, improving overall satisfaction on BankingCenter Survey’s by 40%.