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Catherine White is listed as Operations Specialist | Project delivery | Leadership | Analysis | Problem solving | Incident management | Stakeholder engagement | Process design | Member Services based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Catherine White.
Catherine White previously worked as Incident Manager (secondment) at Mercer and Implementation Lead - Technical team at Mercer.
I am a superannuation leader and specialist with demonstrated excellence in superannuation legislation, regulatory projects and administration operations. I have extensive experience in successfully leading or working with teams and projects across different locations to deliver on time compliant solutions, operational process efficiencies with a lens to mitigate risk. I am committed to getting the right outcome the first time while working collaboratively with stakeholders to drive results.I value planning, communication, managing risk and delivering solutions that generate the best outcome for clients and members.
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Sydney, New South Wales, Australia
Investigated and managed incidents on a 230,000 member industry fund. Responsible for root cause analysis, rectification and process improvement to stop reoccurrence. • Drove down incident by 25% by triaging quick wins, collaborating with stakeholders and developing member communication templates.
Sydney, New South Wales, Australia
Led the implementation of key projects into admin operations:• Inactive low Balance accounts (Protect Your Super) - turned around this legislative process through process and technology improvements thereby reducing the risk of errors.• Facilitated the implementation of electronic ID benefiting members with quicker cash payments.• Coached 4 legislative specialists who were responsible for providing line 1 compliance and legislative support.
Sydney, New South Wales, Australia
Accountable for the on time implementation of super regulatory projects. Assisted with project costings and resourcing. Led the operations implementation of regulatory changes:• Protect Your Super fees, insurance and Inactive low Balance accounts changes in 2019 ensuring clients and the business remained complaint and risks were managed.• Super budget changes (2016) delivered within 5 months, ensuring processes were standardised and efficient• Coached and mentored a small team of legislative specialists enabling development and career progression
Sydney, New South Wales, Australia
Deliver and manage a team of legislative specialists to implement and communicate legislative changes into administration operations to meet compliance deadlines• Translation of specific regulatory changes and client requirements into business requirements• Prepared and reviewed communications and training for administration operations teams which ensured knowledge and implementation of changes by the due dates• Management and delivery of the bi-annual benefit statement checklist to ensure member's super fund benefit statements were compliant with the legislation
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Catherine White is listed as Operations Specialist | Project delivery | Leadership | Analysis | Problem solving | Incident management | Stakeholder engagement | Process design | Member Services.
Catherine White is based in Sydney, New South Wales, Australia.
Catherine White has worked for Mercer.
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