Oversaw training of all new employees assigned to the Customer Service Department from 2021-2022Overseeing all training on Assistance Animal related topics (FHA/HUD) within the Customer Experience Team Handled sensitive client information, ensuring applications met HUD guidelines and information was maintained and disposed of properly.Ensured daily and weekly goals were met in a timely and efficient manner.

- NCFYR’s expanded from 8 chapters to 32 chapters statewide under my leadership.- Organized over 1.5 million voter contacts in 10 targeted NC House districts during the 2020 election cycle, leading to 8 victories.- Organized over 3.6 million voter contacts in 2022 - Raised over $100,000 in a calendar year for the organization.

- Planned and organized a statewide Human Trafficking Awareness event in 2018 at NCSU that included 20 organizations, both national and state level, that work to help to fight human trafficking - Spoke to numerous groups across the state about the Young Republicans

• Managed onboarding for all new hires from coordination of interviews to proper filing of all HR and Direct Deposit paperwork.• Point of contact for all incoming HR concerns from employees; ensured employee concerns were addressed in a timely manner by the proper department or authority.• Handled all incoming communications; developed and implemented a more effective system of tracking leads, ensuring all incoming inquiries were addressed in a timely manner.• Managed day to day office operations including the accountability of sensitive information and maintenance of supplies.

• Managed recruitment and scheduling of interns; delegated research and administrative tasks to ensure all were completed on schedule.• Managed digital content; ensuring website was easy to navigate and up to date, as well as crafting effective messaging for social media posts.• Coordinated with county parties and vendors to produce effective marketing material and efficient communication with the state party. • Assisted in numerous research projects to improve messaging and communication for targeted demographics.

Responsible for client services, sales, and customer acquisition. Top performer for sales goals and credit card application processing since shortly after beginning position. Meeting a wide variety of goals and constantly changing metrics is a requirement of this role as well as both customer data maintenance and follow up are expected always. Understanding new processes and products in a steadily changing industry landscape is necessary with Clinique and regular training is notonly encouraged, but also essential to success. Appointment setting and strong sales skills are a regular component of daily activities and proper technique and aesthetic understanding of both cosmetology and fashion are essential to the job.

Special sales team member dedicated to individualized customer service, customer acquisition, follow-up, and retention. Position requires frequent communication through phone, email, and via written correspondence with the public. Credit customer development is a key component of tracked store metrics as are interactions with customers. Job requires cash handling, protection of personal information, and customer database management. Appointment setting and strong verbal communication skills are required as well as the ability to visually interpret style, identify customer needs, and provide customers with style solutions within the store. Wardrobing is a critical skill for this position as well. #2 in District for credit card acquisition (also #1 in retail sales and #1 in Region 4 for credit card acquisition).