• Maintain grain yield and storage database, including data entry and report generation• Utilize Red Wing Software for check generating, payroll processing, accounts receivable and payable• Greet visitors, direct incoming calls, relay messages, respond to emails• Maintain office equipment and supplies

• Design, implement, and manage large multi-country, multi-methodology global research programs.• Responsible for scheduling all project related activities and coordinating with internal and external teams to ensure projects are completed on time and within budget. • Survey design and testing, sample design and management, data collection, processing and delivery• Commission vendors, submit purchase orders, approve invoices, monitor and update budgets.• Created and maintained timelines, generated field materials, ensured questionnaire and program quality, including checking translations, questionnaire flow and logic. • Manage confidential documents and data ensuring they remain secure

MaritzCX helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience (CX) intelligence and action systems into the DNA of business operations.Managed large scale Customer Experience program from data collection through web-based reporting platform.• Validated data accuracy utilizing Excel, data queries, web-based reporting application, and MaritzCX software platform, posted client data deliverables to SharePoint• Quality checked and ensured data collection/database activities completed according to client specifications• Provided program and website platform support and training to stakeholders • Maintained project files and created and maintained associated documentation• Communicated and coordinated project inputs/outputs across cross-functional (including offshore) teams

Witt Farms (family owned agricultural business) doubled net income through the 2005 purchase of the Deerfield Grain Elevator. Utilized expertise in data capture and management to facilitate integration of this expansion into the existing farm operation. Accomplishments include: • Developed and maintained Excel database to track and report grain yield and storage• Generated Excel reports for insurance and government agencies in compliance of agricultural programs• Trained employees on Excel database usage and other Microsoft Office skills• Utilized Red Wing software for check generating, payroll, accounts receivable and payable

TNS, as one of the world's largest research agencies, provides actionable insights that help organizations make impactful decisions that drive growth. TNS is part of Kantar, one of the world's largest insight, information and consultancy groups.Promoted to lead newly developed group to support client services teams in analysis, solution recommendations, design, development and management of all phases of specialty panel projects. Managed all phases of projects, including developing and managing new shared screener program, generating millions in new revenue• Improved quality by developing and providing Panel/Sample training program for client services teams• Increased work flow efficiency by developing and presenting Excel training program for Panel/Sample team• Improved work flow efficiency by developing Excel based inter-departmental sample specification form• Managed two project directors, including supervision and development of project management skills; evaluated performance and developed goals and objectives

Responsible for the design, cost estimation, and management of proprietary panels from recruitment through daily management, ensuring projects adhered to panel design and management best practices• Built and managed custom panel databases, utilizing Excel, Access, and VAX applications, created reports• As primary client contact, managed all phases of custom panel recruitment and follow up studies including website development, sample file preparation, questionnaire design, survey programming and testing, interviewer training and briefings, all data collection activities, coding and data file deliverables• Monitored project costs to ensure that actual costs were within estimated, processed reconciliations• Based on diverse background, chosen to be part of innovative new media research pilot team to oversee product placement and daily project execution

As day-to-day client contact, managed all phases of $2.2M+ diary tracking program, including communication of detailed project specifications, scheduling, sample design, questionnaire design, data collection, coding, data processing, validation, quality checking• Improved program quality and efficiency (eliminated rework, shortened turnaround time of monthly data)• Led cross-functional production teams and bi-weekly program meetings• Prepared clean data files and processed monthly tracking data