Catherine Ziglar Email & Phone Number

Columbus, OH, US

Columbus, Ohio, United States

• The Manager of Solution Delivery -- Payer Implementations is a high impact role, designed for a strategic thinker with a passion for driving results and developing people. In this role, I lead a team that implements.
• Lead a team of system configurations and quality analysts through the successful implementation of projects using Agile project management methodology and Scrum principles.
• Develop and implements quality assurance processes to ensure projects meet customer requirements
• Analyze and evaluate system functionality and UX design to ensure accuracy and effectiveness during User Acceptance Testing
• Develop and implement strategic plans to improve processes and enhance customer satisfaction.

Columbus, Ohio Area

• Lead of a team of system configurations and quality analysts through the successful implementation of projects using Agile project management methodology and Scrum principles.
• Develop and implements quality assurance processes to ensure projects meet customer requirements
• Analyze and evaluate system functionality to ensure accuracy and effectiveness during User Acceptance Testing
• Develop and implement strategic plans to improve processes and enhance customer satisfaction.
• Provide Subject Matter Expertise, Functional Training, and Onboarding to new hires and stretch delegates
• Facilitate Agile ceremonies, such as daily stand-ups, sprint planning, review, and retrospective meetings.

• Work closely with DEI Lead to grow and support DEI initiatives
• Work with ERG president to operationalize National ERG strategy
• Coordinate across ERG chapters and organizations to ensure strategic alignment
• Develop financial forecast and budget proposals, coordinate fundraising, and make corporate purchases
• Maintain chapter expansion and retraction; drive engagement of virtual and remote members (grew ERG by 60% in 6 months)
• Work with Campus Operations to organize and execute events to recruit new members and keep existing members engaged in ERGs

Columbus, Ohio Area

• Reduce externally purchased parts (buyouts) by reviewing parts for possible substitutions and/or sourcing from within internal supply chain network
• Facilitate weekly conference calls with field leaders to foster positive relationships, maintain open communication, address market concerns, and solicit feedback and process improvement recommendations
• Create and facilitate technical online training
• Work closely with IT developers and project managers to research and resolve system issues and recommend system improvements
• Make recommendations to Inventory Control to reduce buyouts; procure and coordinate delivery of externally purchased parts from dealers and aftermarket vendors

• Reviewed, audited, and processed reimbursement travel expenses for State of Ohio employees and elected officials in compliance with Ohio Revised Code, government accounting, budget, and federal reimbursement regulations.
• Collaborated with Service Management Lead on business intelligence projects to identify, monitor and maintain key performance indicators to ensure the achievement of performance targets; produced and distributed OSS.
• Monitored and communicated potential issues/risks and escalated issues/risks to the Service Management Lead; Coached and participated on the continuous improvement team in developing action plans to close performance.
• Organized and facilitated recruiting initiatives, and new hire orientation and on-boarding; developed training schedules, coordinated training with Human Resources; facilitated statewide training and webinars regarding.

• State of Ohio Bureau of Workers’ Compensation Jan 2006 – Aug 2009
• Provided direct customer service and online technical support to both local and out-of-state employers, potential employers, injured workers and their legal representatives; and to managed care organizations (MCOs).
• Communicated agency values & goals to support the agency’s brand in maintaining constituent relationships.
• Created and maintained weekly service reports for timely submittal to management.
• Advocated on behalf of the employer/injured worker (if required) at intake level of adjudication process.
• Served as Combined Charitable Campaign (CCC) Coordinator for the agency’s Customer Service Center educating others on giving; planned and implemented multiple events and fundraising activities.

Columbus, Ohio

• Responsible for inpatient and outpatient registration; provided financial counseling and educational resources to patients and their families.
• Coordinated patient room assignments; completed discharge and transfer requests from units; prepared assignments and transfer documentation; performed verification of insurance coverage and collection of co-payments.
• Provided effective customer service and improvement recommendations to physicians, ED and UC clinical staff, patients and families, Managed Care Department, Health Information Management Department and the Patient.

Columbus, Ohio

• Provided financial counseling and educational resources to under-insured patients.
• Coordinated patient room assignments; completed discharge and transferred requests from units; prepared assignments and transferred documentation.
• Interviewed patients to obtain admitting information; assisted patients with non-medical issues; maintained patient records; updated and maintained admission, discharge, and bed availability files; performed and.