Learner Engagement Officer
CurrentI coordinate the marketing and communications for GoLearn, Leicestershire Adult Learning Service (LALS), in conjunction with the Central Communications Team for LCC. Core focus within my role is to increase learner numbers across the service, this includes general service promotion and tailored promotion of specific elements of our offer. Recent/current projects include: - Development and planning of promotional work designed to support the national promotion of our Payroll Apprenticeship offer.- Development of literature and resources to support promotion of our ESOL, English and maths, and Digital Skills offer to employers.- Writing and development of communications to referral agencies.- Development and marketing of our 2022 engagement events programme (Open Days).My current role is varied and has a focus on both internal and external coms, complaints handling, fees policies, stakeholder engagement (partners, employers and learners), social media coms and monitoring of online queries and engagement, budget handling, customer service standards alongside some staff training. (List not exhaustive.)
