Catherine Anthony Email & Phone Number

Baton Rouge, LA, US

Remote

• Plan, train and implement S&S’s software programs to existing and new clients
• Provide end-user support on proprietary software programs
• Define project scopes and determine available resources by evaluating the team’s capabilities
• Act as a liaison with both the team and clients to identify and define project requirements ensuring objectives and deadlines are being met
• Create a clear and concise plan to both execute the project and monitor its progress
• Communicate status updates to stakeholders

Remote

• Interact with assigned clients, maintaining positive relationships.
• Communicate with project team and clients; identify and capture use cases.
• Analyze workflow documentation, install test environment, and design configuration and conversion plan.
• Create and provide system and implementation process documentation.
• Suggest feature and functionality changes or enhancements to product owners based on client feedback.
• Build custom workflow, configuration, and initial conversion.

Baton Rouge, Louisiana Area

• Maintain general ledger accounts and reconcile accounts receivable detail and control accounts. Oversight of post-award grant compliance for billing, budgeting, accounting, and compliance reporting with private.
• Prepare fixed asset depreciation, accruals, monthly financial statements including balance sheets, statement of operations, statement of cash flows, internal management reporting and quarterly board packages.

Baton Rouge, Louisiana, United States

• Administrative and technical management over projects funded by the U.S. Department of Housing and Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) and Mitigation (CDBG-MIT) programs.
• Participated in the planning and implementation of projects.
• Developed full-scale project plans.
• Facilitated the definition of project scope, goals, budget, and deliverables.
• Coordinated program policy updates with client and project staff.
• Managed project resource allocation for assigned tasks

Baton Rouge, Louisiana, United States

• Responsible for conducting outreach and distributing educational material as part of the public education campaign to advertise Emergency Rental Assistance Program (ERAP), which aims to assist 57 Louisiana parishes.
• Participated in outreach strategic sessions for ERAP.
• Educated clients on documents needed for interview and the options available for document submission, such as upload through mobile phone.
• Provided services at community meetings, such as tenant association and community board meetings.
• Maintained a flexible schedule, including early morning and evening hours.
• Collaborated with other Empowerment programs as needed.

Baton Rouge, Louisiana, United States

• Responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, and Twitter, to build an audience and ensure customer engagement.
• Managed day-to-day scheduling of content across all social media channels
• Coordinated monthly social media calendar execution
• Scheduled and consolidated content on social media
• Developed an optimal posting schedule, considering web traffic and customer engagement metrics
• Managed photo and video asset library

Lafayette, Louisiana Metropolitan Area

• Customized and managed scopes, data feeds, and integrations. Performed administrative functions and user account maintenance. Completed regular internal system audits and prepared system upgrades. Trained new users.
• Facilitated proactive engagement in enhancing Salesforce user experience and gathering feedback/requirements from end-users and managed all processes that impacted the user experience.
• Customized and implemented profiles, roles, security settings, sharing rules, applications, custom objects/fields, page layouts, workflow, validation rules, approvals, dashboards, and reports in Salesforce.
• Administered training to existing users, new users, and groups, including one-on-one training; assisted sales management to create processes in salesforce.com to monitor activities, trends, sales and leads; assisted.

Baton Rouge, Louisiana Area

• Provided specialist hands-on support and expertise for project managers, bringing expertise to a specific high-profile project. Responsibilities included: performing testing for Software Quality Assurance (SQA) and.
• Provided successful and consistent delivery of Project Management Office (PMO) Services for a large project
• Tracked and report project progress and performance, identify issues and recommend changes when necessary
• Tracked status of project deliverables and milestones
• Carried out risk assessments and capture them in a risk register, involving stakeholders and referring to specialists where relevant
• Updated relevant project documents to reflect agreed changes and ensure traceability

Greater Baton Rouge

• Provided analysis and insight for web and search traffic, paid media spend, email messaging statistics, social media trends, and offline media impact. Created multi-channel marketing campaigns and collaborated with.

Baton Rouge, Louisiana Area

• Accurately archived and catalogued Louisiana Road Home Program project deliverables at disaster sites.
• Served regionally with government leaders, community organization, and other leadership entities in emergency services, disaster policy, operations, and community resiliency.
• Met client needs and expectations through mobilizing communities by planning weekly outreach meetings in effected communities.

Baton Rouge, Louisiana Area

• Managed hiring, training, and directing work for employees, performance appraisals, complaints, problem resolution. Marketed and cross-sold all bank services.

Baton Rouge, Louisiana Area

• Assisted with data aggregation and input data comps, tenants in markets, properties, availabilities, new construction, delinquent/adjudicated property research, and tax deed sales.

Greater Atlanta Area

• Facilitated customer requirement analysis sessions (RAS) for capturing and documenting customer business process models (BPM). Served as representative from the business area to identify and refine requirements.
• Interacted with functional users and data stewards/SMEs to ask pertinent questions and document responses. Clarified issues relating to scope and business requirements for project team, including technical.
• Assisted quality assurance team with development, execution, documentation of test cases, worked to identify and document data quality issues, and assisted BA Lead, Data Modelers and Data Analysts in assuring.
• Collaborated with implementation/development leads to map business to technical specifications and assisted defining scope of work for proposed projects. Defined requirements for change requests, investigated.