Catherine Anthony Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, La, Us

Remote

• Plan, train and implement S&S’s software programs to existing and new clients• Provide end-user support on proprietary software programs• Define project scopes and determine available resources by evaluating the team’s capabilities• Act as a liaison with both the team and clients to identify and define project requirements ensuring objectives and deadlines are being met• Create a clear and concise plan to both execute the project and monitor its progress• Communicate status updates to stakeholders• Develop project budgets and cost estimateso Analyze and manage project risk by presenting a clear vision of the desired result to the teamo Monitor and analyze expenditures and team performance to take corrective measures• Manage comprehensive reports detailing project requirements, resource allocation and improvement plans

Remote

• Interact with assigned clients, maintaining positive relationships.• Communicate with project team and clients; identify and capture use cases.• Analyze workflow documentation, install test environment, and design configuration and conversion plan.• Create and provide system and implementation process documentation.• Suggest feature and functionality changes or enhancements to product owners based on client feedback.• Build custom workflow, configuration, and initial conversion.• Validate training environment setup, beta testing, go-live planning, second data conversion.• Deploy final data conversion, final application deployment, end-user training, go-live, and support handoff.• Support clients with ongoing data or system maintenance over the course of the warranty period.

Baton Rouge, Louisiana Area

• Maintain general ledger accounts and reconcile accounts receivable detail and control accounts. Oversight of post-award grant compliance for billing, budgeting, accounting, and compliance reporting with private, federal, and state agencies.• Prepare fixed asset depreciation, accruals, monthly financial statements including balance sheets, statement of operations, statement of cash flows, internal management reporting and quarterly board packages.

Baton Rouge, Louisiana, United States

Administrative and technical management over projects funded by the U.S. Department of Housing and Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) and Mitigation (CDBG-MIT) programs. • Participated in the planning and implementation of projects.• Developed full-scale project plans.• Facilitated the definition of project scope, goals, budget, and deliverables.• Coordinated program policy updates with client and project staff.• Managed project resource allocation for assigned tasks• Monitored and report on the progress of assigned projects and tasks.• Tracked and project deliverables using appropriate tools and provide reporting.• Ensured the project is operating within quality assurance guidelines.• Presented reports defining project progress, problems, and solutions.• Provided direction and support to the project team.• Coordinated with the internal team on current and upcoming tasks to ensure schedule and budget are maintained.• Provided training and technical support to project staff.• Supported day-to-day program management activities and other tasks as directed.• Provided consultation and expert advice to management.

Baton Rouge, Louisiana, United States

Responsible for conducting outreach and distributing educational material as part of the public education campaign to advertise Emergency Rental Assistance Program (ERAP), which aims to assist 57 Louisiana parishes with rental assistance due to the impact of COVID-19. Conduct outreach activities to promote awareness of the Emergency Rental Assistance Program (ERAP).• Participated in outreach strategic sessions for ERAP.• Educated clients on documents needed for interview and the options available for document submission, such as upload through mobile phone.• Provided services at community meetings, such as tenant association and community board meetings.• Maintained a flexible schedule, including early morning and evening hours.• Collaborated with other Empowerment programs as needed.• Traveled to multiple parishes weekly

Baton Rouge, Louisiana, United States

Responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, and Twitter, to build an audience and ensure customer engagement.• Managed day-to-day scheduling of content across all social media channels• Coordinated monthly social media calendar execution• Scheduled and consolidated content on social media• Developed an optimal posting schedule, considering web traffic and customer engagement metrics• Managed photo and video asset library• Stayed up-to-date with changes in all social platforms ensuring maximum effectiveness• Provided reports on online reviews and feedback from guests and fans• Monitored and reported on traditional and social media coverage for the company• Executed organic and paid social media strategies through competitive research, platform determination, benchmarking, messaging, and audience identification• Researched, generated, edited, and published social media content across platforms (Facebook, Instagram, LinkedIn, Twitter) to drive engagement, build brand awareness, execute business goals, and create meaningful connections• Continued to optimize company platforms to drive follower growth and maximize performance Moderate, proactively engage, and comment as necessary on all user-generated content in line with the moderation policy for each community, while maintaining a patient and customer-focused mindset

Lafayette, Louisiana Metropolitan Area

Customized and managed scopes, data feeds, and integrations. Performed administrative functions and user account maintenance. Completed regular internal system audits and prepared system upgrades. Trained new users across the organization and functioned as subject matter expert and liaison for users, vendors, and application development teams.• Facilitated proactive engagement in enhancing Salesforce user experience and gathering feedback/requirements from end-users and managed all processes that impacted the user experience.• Customized and implemented profiles, roles, security settings, sharing rules, applications, custom objects/fields, page layouts, workflow, validation rules, approvals, dashboards, and reports in Salesforce.• Administered training to existing users, new users, and groups, including one-on-one training; assisted sales management to create processes in salesforce.com to monitor activities, trends, sales and leads; assisted with Salesforce data quality improvement and migration from older systems.

Baton Rouge, Louisiana Area

Provided specialist hands-on support and expertise for project managers, bringing expertise to a specific high-profile project. Responsibilities included: performing testing for Software Quality Assurance (SQA) and User Acceptance Testing (UAT), ensuring project plans and documentation are complete and up to date, tracking and reporting of performance and coordinating project governance arrangements, proactive role in supporting project managers to apply project management methods and implement best practice processes and reporting• Provided successful and consistent delivery of Project Management Office (PMO) Services for a large project• Tracked and report project progress and performance, identify issues and recommend changes when necessary• Tracked status of project deliverables and milestones• Carried out risk assessments and capture them in a risk register, involving stakeholders and referring to specialists where relevant • Updated relevant project documents to reflect agreed changes and ensure traceability • Supported the review and analysis of completed projects, including the coordination of post-implementation reviews (PIRs)

Greater Baton Rouge

• Provided analysis and insight for web and search traffic, paid media spend, email messaging statistics, social media trends, and offline media impact. Created multi-channel marketing campaigns and collaborated with internal stakeholders on campaign production schedules

Baton Rouge, Louisiana Area

• Accurately archived and catalogued Louisiana Road Home Program project deliverables at disaster sites. • Served regionally with government leaders, community organization, and other leadership entities in emergency services, disaster policy, operations, and community resiliency.• Met client needs and expectations through mobilizing communities by planning weekly outreach meetings in effected communities.

Baton Rouge, Louisiana Area

• Managed hiring, training, and directing work for employees, performance appraisals, complaints, problem resolution. Marketed and cross-sold all bank services.

Baton Rouge, Louisiana Area

• Assisted with data aggregation and input data comps, tenants in markets, properties, availabilities, new construction, delinquent/adjudicated property research, and tax deed sales.

Greater Atlanta Area

• Facilitated customer requirement analysis sessions (RAS) for capturing and documenting customer business process models (BPM). Served as representative from the business area to identify and refine requirements, resulting in creation of warehouse data model.• Interacted with functional users and data stewards/SMEs to ask pertinent questions and document responses. Clarified issues relating to scope and business requirements for project team, including technical implementation, project management, and client management.• Assisted quality assurance team with development, execution, documentation of test cases, worked to identify and document data quality issues, and assisted BA Lead, Data Modelers and Data Analysts in assuring requirements were traceable between source data and target tables/entities in respective data models. • Collaborated with implementation/development leads to map business to technical specifications and assisted defining scope of work for proposed projects. Defined requirements for change requests, investigated issues/defects, and defined remediation requirements.