Liquid and Larder owns four hospitality venues in Sydney: Bistecca, The Gidley, Alfie’s and The Rover.• Seamlessly transitioned guests to and from the dining room and optimised venue capacity.• Collaborated effectively with managers and other team members to deliver a high level of service.• Built positive rapport with key stakeholders, gathering and recording insights on behavioural cues and dining preferences and communicated to management to enhance guest experience.• Collaborated with Reservations Managers to identify and develop process efficiencies.• Consistently handled customer queries (phone and email) in a timely manner.• Accurately processed reservations for all Sydney venues.ACHIEVEMENTS: • Identified and developed a best-practice sequence of service now used as a training tool for new team members.

Required to work under pressure whilst maintaining a professional and friendly demeanour. Responsible for the initial guest experience, planning of reservation allocation using Resy, maximising covers, task delegation to other team members and assistance on customer queries, payments and overall customer service duties.

Host Supervisor at 6-HEAD leading a team of seven host assistants.• Consistently welcomed over 500 guests per day by efficiently optimising venue capacity.• Effectively established priorities and delegated tasks to other team members.• Prepared daily cash up reports and reported to Head Office.• Assessed trials and interviewed candidates.• Provided general support to the Functions and Reservations Manager on functions and events planning and execution, including site visits, close liaison with executive and head chefs for menu adjustments and managing deposit payments.ACHIEVEMENTS:• Reduced cash discrepancies by accurately completing daily reconciliation.• Identified skills gaps and developed four host training modules.• Successfully trained existing and new team members on all modules.• Successfully led the team through the transition to new booking management and reporting systems.

Senior host at 6HEAD, a high-end steakhouse in Circular Quay.Required to work under pressure whilst maintaining a professional and friendly demeanour. Responsible for the initial guest experience, planning of reservation allocation using ResDiary, maximising covers, task delegation to other team members and assistance on customer queries, payments and overall customer service duties. Also responsible for the restaurant cash up as part of closing duties.

High-end and high-volume restaurant in Sydney CBD. Required to work under pressure whilst maintaining a professional and friendly demeanour. Responsibilities included:• Initial guest experience (greeting and seating);• Managed reservations using the booking management system (ResDiary);• Managed daily waitlists (100+ guests);• Liaised with Guest Relations to manage VIP guests and last minute booking requests;• Established priorities and delegated tasks to other team members;• Cleaned and reset tables; • Assisted on overall customer service duties, such as queries and payments;• Assessed trials; and• Trained new team members.My support has helped the team achieve over 500 covers per shift and receive positive reviews on guest experience. Awarded twice employee of the month.

A recommendation letter was provided at the end of the internship.General assistance to the Media team on daily activities including, but not limited to:• Media clipping;• Requested and filed media kits;• Updated media landscapes;• Organised and maintained an updated media partners contact list;• Compiled data and insights with media partners;• Compiled data from ad management platforms (Flashtalking);• Prepared End-of-Campaign (EOC) performance reports and PowerPoint presentations;• Reviewed client invoices; and• General support on client relationship management for luxury fashion, beauty and lifestyle clients. My assistance helped the team achieve process efficiencies and maintain a consistent high level of service expected by top-tier clients.

• Collected data and industry insights by liaising with media partners.• Generated weekly and End-Of-Campaign (EOC) performance reports for advertising campaigns for clients in multiple industries. • Created PowerPoint presentations with KPIs and recommendations for future campaigns.• Provided consistent general support to the Media team through generating invoice requests and insertion orders.