Catherine Boyd Email & Phone Number

Geelong, Victoria, Australia

Improving organisational culture through programs and processes consistent with WorkSafe’s Strategy, values and desired culture.Achieving this by:• Providing leaders with strategic advice, coaching and support to help them improve the culture within their teams.• Delivering enterprise-wide culture and engagement programs and bespoke team interventions aimed at improving WorkSafe’s culture.• Delivering WorkSafe’s employee listening approach and generating workforce insights… Show more Improving organisational culture through programs and processes consistent with WorkSafe’s Strategy, values and desired culture.Achieving this by:• Providing leaders with strategic advice, coaching and support to help them improve the culture within their teams.• Delivering enterprise-wide culture and engagement programs and bespoke team interventions aimed at improving WorkSafe’s culture.• Delivering WorkSafe’s employee listening approach and generating workforce insights and reporting to support People and Culture initiatives and decision-making.• Working collaboratively with the Organisational Development team and other People and Culture teams to deliver against People and Culture’s business plan.• Briefing the Executive Leadership Team and Board on key culture and leadership initiatives to demonstrate achievement of objectives and influence decision making. Show less

Led the design and delivery of a future state culture change program to support the business to deliver against WorkSafe’s Strategy.Key achievements:• Operationalised newly established culture stream of work and transitioned the stream from strategic program to a business-as-usual function of People and Culture.• Supported the delivery of a whole-of-organisation leadership program which provided leaders with a common set of tools and language, to enable consistent leadership… Show more Led the design and delivery of a future state culture change program to support the business to deliver against WorkSafe’s Strategy.Key achievements:• Operationalised newly established culture stream of work and transitioned the stream from strategic program to a business-as-usual function of People and Culture.• Supported the delivery of a whole-of-organisation leadership program which provided leaders with a common set of tools and language, to enable consistent leadership across WorkSafe.• Developed an approach to culture monitoring, incorporating data from a number of metrics and included the roll-out of an enterprise-wide Culture Assessment. Show less

Melbourne, Australia

Responsible for improving organisational capability through programs and processes that are consistent with WorkSafe’s vision, values and desired culture.Led the implementation and refinement of a new onboarding system and processes to ensure a client centric approach and an enhanced employee experience for new starters joining WorkSafe during a high-volume recruitment period.

Melbourne, Australia

Helped clients create new ways of working by using solutions and technologies to hire and onboard, understand and engage, and grow and retain their workforce.Working in the Australian consulting team, my key responsibilities included scoping, design and delivery of employee engagement and competency management projects, data interpretation and presentation, research and analysis, and training to support clients’ needs.

Melbourne, Australia

The Victorian Leadership Development Centre (VLDC) was established by the Victorian Secretaries Board (VSB) to promote a sustainable, highly skilled, diverse and professional leadership capacity across the Victorian Public Service (VPS). The centre aims to build a strong cohort of capable executive leaders to address the challenges faced by the VPS.Supporting the CEO in the creation and management of strategies and programs to identify and develop leadership talent, my key… Show more The Victorian Leadership Development Centre (VLDC) was established by the Victorian Secretaries Board (VSB) to promote a sustainable, highly skilled, diverse and professional leadership capacity across the Victorian Public Service (VPS). The centre aims to build a strong cohort of capable executive leaders to address the challenges faced by the VPS.Supporting the CEO in the creation and management of strategies and programs to identify and develop leadership talent, my key responsibilities included: • Supporting the design and delivery of appropriately targeted programs and services for effective and efficient executive leadership development initiatives that enhance both the Victorian Public Service and individual senior leader’s capabilities and career opportunities• Creating and developing systems, databases and reporting to evaluate program effectiveness• Event management, including leading the overall organisation of workshops, forums, and networking events for senior executive leaders. Show less

Supported the People and Culture function with a number of Organisational Development initiatives including:• Development and facilitation of an assessment centre for recruitment of membership sales staff• Development and facilitation of workshops for capability identification and development, to embed the club’s new capability framework into existing workforce planning• Research and development of a workforce profile• Exit interviews

Melbourne Area, Australia

Psych Press is Australia’s leading provider of tailored and customised online as well as paper and pencil people assessment solutions to the Human Capital and Clinical arenas.• Managed client accounts• Managed the Organisational Psychology Training Program recruitment and induction process• Assisted in the launch and maintenance of an independent Allied Health Career Portal• Maintained databases• Assisted in the development of Psychometric assessments• Worked closely… Show more Psych Press is Australia’s leading provider of tailored and customised online as well as paper and pencil people assessment solutions to the Human Capital and Clinical arenas.• Managed client accounts• Managed the Organisational Psychology Training Program recruitment and induction process• Assisted in the launch and maintenance of an independent Allied Health Career Portal• Maintained databases• Assisted in the development of Psychometric assessments• Worked closely with the Marketing Manager on marketing initiatives such as reviewing customer behaviour reports to suggest changes to messages and content Show less

Psych Press is a leading developer, publisher and distributor of tailored psychological resourcesolutions used in the assessment and development of human capital. The Psych Press Organisational Psychology Training Program is a highly competitive program designed for students who are currently completing or have recently completed their third or fourth year of an APS accredited psychology course. Key responsibilities included:• Test Development• Report… Show more Psych Press is a leading developer, publisher and distributor of tailored psychological resourcesolutions used in the assessment and development of human capital. The Psych Press Organisational Psychology Training Program is a highly competitive program designed for students who are currently completing or have recently completed their third or fourth year of an APS accredited psychology course. Key responsibilities included:• Test Development• Report Writing• Development of marketing materials for Psych Press’ assessments• Capability modelling to client specifications Show less

Melbourne, Australia

Australia’s leading telecommunications and information services company.Working within the IT Solutions department, I was responsible for managing a stakeholder survey project which aimed to identify achievements and areas for improvement for the IT Solutions function. The project involved:• Briefing and training project staff on the process for conducting the survey• Interviewing internal stakeholders• Analysing qualitative and quantitative survey data and identifying… Show more Australia’s leading telecommunications and information services company.Working within the IT Solutions department, I was responsible for managing a stakeholder survey project which aimed to identify achievements and areas for improvement for the IT Solutions function. The project involved:• Briefing and training project staff on the process for conducting the survey• Interviewing internal stakeholders• Analysing qualitative and quantitative survey data and identifying themes • Bringing together a working group of staff to decide on priorities for development and practical next steps to achieve the desired outcomes Show less

FBG Group are leaders in organisational consultancy and services. FBG Group help organisations to review, align and implement key people and organisational strategies and programs.During my time at FBG Group I played an active role in developing and delivering client work such as workshop/training materials, development/evaluation reports and proposals. I also assisted in the development of a process for program evaluation to assess Return on Investment (ROI) for clients and an… Show more FBG Group are leaders in organisational consultancy and services. FBG Group help organisations to review, align and implement key people and organisational strategies and programs.During my time at FBG Group I played an active role in developing and delivering client work such as workshop/training materials, development/evaluation reports and proposals. I also assisted in the development of a process for program evaluation to assess Return on Investment (ROI) for clients and an off-the-shelf delegation assessment tool. Show less

Melbourne, Australia

Randstad HR Consulting is committed to shaping talent for tomorrow to meet the unique needs of every organisation. • Administered and interpreted psychometric assessments for both selection and development purposes• Updated, designed and prepared psychometric assessment training and outplacement materials for participants and coaches• Coordinated outplacement projects which involved:- contacting affected employees and advising of services available to them- scheduling… Show more Randstad HR Consulting is committed to shaping talent for tomorrow to meet the unique needs of every organisation. • Administered and interpreted psychometric assessments for both selection and development purposes• Updated, designed and prepared psychometric assessment training and outplacement materials for participants and coaches• Coordinated outplacement projects which involved:- contacting affected employees and advising of services available to them- scheduling coaching sessions and workshop attendance for employees- setting up psychometric assessments for employees- coordinating job interviews for employees Show less

Salmat has been a leader in providing marketing services in Australia for over 30 years. Trusted by leading brands and retailers, Salmat are experts in consumer communications, digital marketing and bringing the voice of customers to life through customer engagement solutions.Working in a high-volume call centre on the Transurban project, key responsibilities included:• handling customer inquiries for several Australian toll roads • managing and resolving customer… Show more Salmat has been a leader in providing marketing services in Australia for over 30 years. Trusted by leading brands and retailers, Salmat are experts in consumer communications, digital marketing and bringing the voice of customers to life through customer engagement solutions.Working in a high-volume call centre on the Transurban project, key responsibilities included:• handling customer inquiries for several Australian toll roads • managing and resolving customer complaints• providing customers with product and service information• entering and updating customer information• identifying and escalating priority issues• following up customer calls where necessary• documenting all call information according to standard operating procedures• providing advice and assistance to other call centre operators• call quality monitoring Show less

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (Psychology) (Honours), Psychology

Master Of Psychology (Industrial And Organisational)

Completed units in: • Leadership Assessment, Development and Coaching • Organisational Development and Change Management • Organisational.

Education record