Catherine W. Email & Phone Number

Barcelona, CT, ES

• International Payroll & Compensation Management, Benefits Administration, Equity Plan Management, People Operations
• Proficiently oversee and execute multi-state US payroll and UK payroll; manage payroll operations through employer of record partners in France, Spain, and the Netherlands; and handle international contractor.
• Oversee compensation reviews, including budget management, ensuring pay equity, establishing guidelines, and conducting thorough reviews to mitigate biases and ensure fair and competitive compensation practices.
• Effectively administer and curate a robust international healthcare and benefits program that is designed to foster a positive team member experience and enhance team members' well-being, satisfaction, and overall.
• Monitor and manage paid time off policies and leave administration
• Successfully manage the equity program, including conducting 409a and HMRC valuations, administering grants, obtaining board consents, and handling reporting and exercises.

Tempe, Arizona

• Provide direct supervision to assigned team of 10 associates in charge of assisting clients in processing payroll.
• Efficiently handle and resolve escalated client issues regarding payroll tax, payroll processing, and HR compliance related issues.
• Collaborate and guide team to enhance their performance, knowledge, skills, and abilities as well as to drive work engagement.
• Provide payroll processing services in all US states: administer the calculation of payroll, preparation of payroll reports, filing of payroll taxes, and identification of proper resources to resolve unfamiliar issues.
• Broaden familiarity with most state mandated HR and payroll compliance regulations.
• Serve as an integral part of the Digital Transformation Committee with a focus on supporting a more efficient workplace through continued technology improvements.

Tempe, AZ

• Worked as an effective team lead and part of the Leadership Team.
• Rendered hands-on assistance to managers in ensuring monthly alignment with different teams and driving new perspectives for proper coaching of team members and improvement of key metrics.
• Contributed to the development of special projects that supported the progression of the department.
• Collaborated with a national team to develop a plan for the Service Operations Team to improve the client experience while processing payroll and integrate the service experience when clients move from contact channel.
• Developed tools that supported managers in engaging team members and creating constructive coaching conversations with associates, as well as a case management check in tool for transparency and resolution.
• Built leadership skills by participating in Guidance in Leadership Development (GILD) program, studying leadership books, and leading presentations of over 15 leadership topics to the rest of the management team.Career.

Tempe, AZ

• Assisted 70-120 clients at a time in processing payroll while continuously broadening payroll, tax, and HR knowledge.
• Efficiently managed the onboarding of new customers onto the platform, which involved assessment of client payroll processing knowledge to provide training based on client’s level of expertise.
• Capitalized on analytical and problem-solving skills in evaluating client needs as well as investigating and addressing client problems.Career Highlights:
• Steered technical efforts in optimizing system utilization and payroll procedures.
• Strengthened internal and external relationships in creating a positive team environment, securing compliance, and educating new clients.
• Deployed the Net Promoter Score Project Team, a system of follow-up that supported improvement of client satisfaction and survey responses.

• Collaborate with Desk Manager and other Desk Assistants in order to ensure an efficient work environment.
• Sort mail for up to 500 residents confirming every letter/package gets delivered to the proper mail box.
• Greet all residents and ensure they have a positive experience.

Tucson, Arizona

Salt Lake City, Utah

• Managed a project to implement a technology enhancement that minimizes inaccuracies in trade settlement instructions.
• Reduced risk by investigating internal failing trades to determine fail reason and then took appropriate action to resolve.
• Analyzed internally failing trades and uncovered patterns to resolve in order to minimize internal fails and satisfy the clients.

Tucson, Arizona

• Research information pertinent to current projects in order for the team to better serve the client.
• Explore blogs, websites, and social media to find contacts that may be able to promote a current project or client.
• Utilize analytical skills to write final reports with my findings and conclusions for each assignment.

Provincetown, Massachusetts

• Initiated a system to keep track of which tables are available and how many people each table can seat.
• Aided bussers and servers in their tasks when the restaurant got busy in order to help efficiently turn tables quickly.
• Maximized productivity by making sure no server was overwhelmed while still seating guests as quickly as possible.

Tucson, Arizona

• Created two new products to add to the menu and helped in the preparation and marketing stages of development.
• Operated the cash register practicing speed during transactions and accuracy in counting large quantities of money.
• Prepared food to health code standards and trained new employees on what is expected of them on a daily basis.

Phoenix, Arizona

• Coach children in many sports; i.e., volleyball, basketball, swim, baseball, archery, and soccer
• Supervised children in groups of 15-30 and lifeguard while swimming ensuring the safety of all campers and dealt with injury as it occurred according to First Aid Standards
• Interacted with children and parents to ensure satisfaction and create a better experience

Phoenix, Arizona

• Coached swim lessons after preparing a lesson plan and educated children about water safety.
• Communicated effectively with parents at check in and with staff members during meeting.
• Guided prospective clients on tours of the facility and provided them with information about the programs offered.