Catherine C. Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

Tel Aviv-Yafo, Tel Aviv District, Israel

Tel Aviv-Yafo, Tel Aviv District, Israel

Montreal, Quebec, Canada

• Helped customers via chat, email, and voice to ensure they had the best possible post-booking service. • Worked out multiple reservation systems and a variety of internal tools and systems to assist guests with Hopper car rental bookings.• Helped users navigate the Hopper app, troubleshoot bugs, and provide guidance on new features. • Constantly prioritized and re-prioritized a high volume of incoming travel requests for car rental bookings.• Provided exceptional customer service to all users who contacted Hopper.

27Th-29Th Floor Tower 2 Rcbc Plaza, Ayala Avenue Corner Gil Puyat Avenue, Makati City

• Provided an industry-leading voice reservation experience by handling contacts via phone wth guest needs resulting in revenue generations, brand preference, and customer loyalty• Champion brandhearted behaviors by demonstrating brand knowledge, brand passion, and brand pride• Inspired loyalty and build rapport with our guests, business partners, hotel partners, and corporate employees, through personalized and efficient service driven by the customer needs.• Provided seamless customer experience through effective use of the system while using information & tools appropriately• Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.

8008 Kalayaan Ave Cor Makati Ave, Makati City, 1200

Guest Rooms: 309Restaurants: Firefly Roofdeck Restaurant and Spice Cafe• Received all incoming room reservations, special requests, cancellation/modification, and other customer service inquiries either via telephone, e-mail, mobile, chat, and online bookings.• Be knowledgeable about the hotel layout and services. Be aware of the hotel’s outlets and departments’ hours of operation. Be familiar with the location of guests’ rooms as well as their amenities.• Verified arrival reports to ensure all operational guidelines are met; i.e. rate code, rates, meal plan, guest alerts, promotions, and billing.• Manage inventory and availability of hotel rooms in all OTA channels and on the hotel website. Create promotion in all channels.• Developed strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.• Coordinate internal traces to all other departments for special requests to ensure an enhanced hotel experience for guests.

Vessel: St. Ignatius of Loyola Gross Tonnage: 2,825.35 | Capacity: 1096 paxRoute: Batangas - Odiongan - CaticlanVessel: St. Augustine of HippoGross Tonnage: 2,778Route: Batangas - Odiongan - Caticlan• Delivered excellent customer service while greeting guests, attending to incoming calls, handling check-in/ check-out procedures, and handling all guests’ complaints.• Make announcements over the public address system.• Ensured that all daily logbooks and reports have been updated and also oversees the distribution of incoming and outgoing mail/packages.• Used up-selling techniques to sell higher accommodation & also promote other hotel services.• Adhere to safety, security and emergency procedures, react appropriately during emergencies, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, and the protection of guest-related information.

Vessel: St. Anthony de PaduaGross Tonnage: 1,792 | Capacity: 892 paxRoute: Batangas - Romblon - Roxas, Batangas - Odiongan - Caticlan• Assisted in checking in and checking out guests, giving directions and answering inquiries, handling all guests’ complaints.• Balanced daily P2000-P5000 in cash at end of shift to ensure accurate accounting of all transactions.• Take and fill food and drink orders ensuring correct portions, temperatures, and proper plate presentation in a 45-seat restaurant.• Memorized entire products & services, including prices and special discounts.

12042 West Broad Street, Richmond, Virginia 23233

Guest Rooms: 254Restaurant: Shula's Steak House• Handled check-in and check-out for 254 room AAA Four-Diamond hotel.• Executed excellent guest service by taking reservations, handling cash and credit transactions, and compensating unsatisfied guests when necessary.• Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.• Encouraged rewards participation to improve customer loyalty and promoting hotel services to maximize revenues.• Provided guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.• Assisted guests with issues and complaints, with empathy and a focus on guest satisfaction.

Jalan Baru, 13600 Perai, Pulau Pinang, Malaysia

Restaurant: The Straits Cafe & LoungeCapacity: 200 people seating• Promptly greet guests in a friendly and professional manner. Ensure orders are taken accurately and completely. Offer ideas and suggestions to guests when ordering.• Ability to work with several guests at one time, handle guests’ complaints, and handle transactions quickly.• Promptly answered the telephone and maximize sales opportunities through knowledge of product and suggestive selling.• Maintained hygienic food service techniques during service and take responsibility for my designated section and station.

Bachelor’S Degree, Tourism Management

Activities and Societies: Association of Tourism Students

Basic Japanese Course I