Achievements: • Project lead on two successful Prince's Trust "Get Into Logistics" programmes• Invited to join DHL UK Communications Workgroup and Social Media Workgroup• Invited to take on the role of Community Governor of the Depot's local Primary School• Setting up communications strategy for a new site with 1,200 employees• Depot awarded Sainsbury's "Depot of the Year 2014"• Winner of the Europe Region DHL "Living Responsibly - Community Involvement CEO Award 2014" Responsibilities:• Attending team management meetings and consultations with site Union Representatives and following up of all issues raised• Co-ordination of regular colleague listening groups and workshops including ensure feedback is provided on all issues raised• Facilitation of annual DHL Employee Opinion Survey, dissemination of the results to management and colleagues plus the management of DHL post-survey online action planning tool• Co-ordination of successful annual events to include World Safety Day, World Environment Day, Brake Road Safety Week alongside the relevant department heads• Co-ordinating arrangements for annual depot Open Day and Children's Christmas Party• Building and maintaining relationships with local businesses, charities and other organisations• Arranging colleague fundraising activities and external volunteer days with local charities • Successful management of the depot Facebook group to provide engaging content

• Process development and implementation• Point of contact for schools and groups wishing to build bespoke tours• Co-ordinating tour content with external operators and suppliers in UK and Europe• Involvement in recruitment, selection and training processes of new battlefield guides• Presenting applications for bursary funding at panel meetings and involvement in decision making processes for allocation of Royal British Legion funds• Responsible for monitoring the day to day work of the School Tours Administrative Assistant• Attending and running stands at trade shows on behalf of the department• Organising and attending ‘taster’ tours for teachers

Customer Services Administrator• Maintaining high service level both on telephone and in dealing and registration work types using internal computer system• Ensuring financial advisers and direct clients pass security checks before providing them with information and fulfilling enquiries

• Answering incoming customer calls within set time limit• Reading, logging and replying to customer emails within set time limit• Prioritising customer faults and orders. • Keeping customer up to date with the progress of their fault/order• Advising customer when work completed and confirming customer satisfaction• Dealing with customer complaints• Ensuring technicians are aware of all work that needs completing and monitoring priorities