Catherine Crowhurst Email & Phone Number

Maidstone, GB

Maidstone, England, United Kingdom

Dartford, England, United Kingdom

• Achievements:
• Project lead on two successful Prince's Trust "Get Into Logistics" programmes
• Invited to join DHL UK Communications Workgroup and Social Media Workgroup
• Invited to take on the role of Community Governor of the Depot's local Primary School
• Setting up communications strategy for a new site with 1,200 employees
• Depot awarded Sainsbury's "Depot of the Year 2014"

• Process development and implementation
• Point of contact for schools and groups wishing to build bespoke tours
• Co-ordinating tour content with external operators and suppliers in UK and Europe
• Involvement in recruitment, selection and training processes of new battlefield guides
• Presenting applications for bursary funding at panel meetings and involvement in decision making processes for allocation of Royal British Legion funds
• Responsible for monitoring the day to day work of the School Tours Administrative Assistant

• Customer Services Administrator
• Maintaining high service level both on telephone and in dealing and registration work types using internal computer system
• Ensuring financial advisers and direct clients pass security checks before providing them with information and fulfilling enquiries

West Malling, Kent

• Answering incoming customer calls within set time limit
• Reading, logging and replying to customer emails within set time limit
• Prioritising customer faults and orders.
• Keeping customer up to date with the progress of their fault/order
• Advising customer when work completed and confirming customer satisfaction
• Dealing with customer complaints

Bachelor'S Degree, Business Administration And Management, General, 2:1

Education record