Catherine Dickey Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

Support sales of Records and merchandise. Organize displays in a tasteful arrangement and maintain security to mitigate shoplifting. And bring joy to folks purchasing their first vinyl record albums.

New Orleans, Louisiana, United States

Support Sales Team with client purchases. Maintain proper processes for product transfers, basic client questions, and welcome customers to the shop. I am exclusivily supporting the company for high volume in store sales and holiday shopping.

New Orleans, La

Provides management and leadership of the document/artifact delivery process to support client delivery of multiple required documents each on a variable delivery schedule. Works with multiple teams to facilitate Risk Management Framework (RMF) focused process definition to articulate the methods utilized to meet RMF Configuration Management control family requirements. Developed and wrote the Configuration Management Plan (CMP) in accordance with RMF standards and EIA649c best practices. Organized artifacts to prepare for Authority to Operate inspection and audit. Maintained flexibility when mission changed from ATO acquisition to Certificate to Field (CtF) acquisition under existing client ATO. Facilitated conversations based on importance of patch management for vulnerabilities, supporting teammates in documenting processes to meeting audit requirements. The outcome of which established more transparency in vulnerability/patch scans leading to establishment of clear repeatable process for actioning patch management.

Fort Bragg, Nc

Supports Operations of the FORSCOM G6 in operations analysis and process management.

Fort Bragg, North Carolina

The Configuration Manager is responsible for aiding the STG team in implementing ITIL standards to the HQ IT Infrastructure. This includes implementing an organized repeatable process for software installations for client’s workstations. Management of all software utilized on FORSCOM HQ workstations. Building a database of all computers on each network, identifying their assigned user and building the connection to which software is installed on every computer. The long-term product to be developed is the Configuration Management Database. By working with IMOs from each of the directorates, talking with the users and working with the MSD team, collecting the users, the assets, and the software the team is able to start consolidating all of this information for the betterment of the MSD. With much care and detailed analysis, filtering data provided by other G6 teams to validate the accuracy of the information prior to the data being added and loaded into the CMDB. CM has identified processes, which could be better aligned for optimal time management. Examples being the general request for new computer assets, software installation, software acquisition, full lifecycle process for every users machine. The goal output of the CMDB is being able to identify exactly how much of a financial investment is made by the HQ for each user. This provides a better assessment of the true cost of ownership for all internally built applications and software packages. By knowing what is installed where and who has it, the G6 is better situated to budget for all software renewals. CM works daily with clients to understand their needs and to build in efficiently getting their software updated and installed by the service desk.

Fort Bragg, North Carolina

FORSCOM Augmentation Unit (FAU), Fort Bragg, NCSupport the operational needs of Forces Command located at Fort Bragg North Carolina. Rebuilt the Family Readiness Program, began the publication of a quarterly FRG newsletter to connect all Soldiers families with the unit operations. Fills in at the FORSCOM G6 as needed, has aided the G6 IA/Cyber security Department in writing Information Assurance standard operating procedures IOT ease the transition for new Information Assurance Managers.

Fort Bragg, North Carolina

South Korea

Augusta, Georgia, United States

Fayetteville, North Carolina Area

Spearheaded the implementation of Configuration Management for an organization which previously lacked formal process management and asset tracking. Working with the Uniformed staff of the G6 and fellow DSFG team members, facilitating process management, asset tracking and formalizing the network management for a internal network. Identify areas in need of structure and work with the section within G6 to aid in development of standards and tracking. Research for hardware and software requested for use on the network for NETCOM and DISA approved solutions. Develop new operating procedures and processes for tractability and elevated productivity with in the network, server, client services, COMSEC, and Cyber sections of the G6. Organize tactical equipment data for operations OIC to facilitate accurate view of current communications positioning. Work with network and server infrastructure team to track lifecycle refresh of all network infrastructure for both low and high side data transmission. Communicate with vendors to research and verify end of life dates and warranty validity for network equipment.Key Tasks:-Mapping current processes-Working with team to develop changes in current processes to build better efficiency and standard protocols while maintaining flexibility for change when necessary -Working with key personnel to identify items to be tracked-Building a configuration management database -Formalizing network asset tracking for use by multiple personnel needing access to data- Establishing a easy to understand and track Life cycle process for leadership.-facilitate change meeting for processes which are identified as needing positive change.-Developing Metrics and tracking for the affects (positive or negative) of network changes made by team members-Promote Open communication with team members for easy of communication and documentation of changes and processes utilized by the network team.

Raleigh-Durham, North Carolina Area

Facilitates audiovisual integration projects with federal clients. Worked hands on with equipment and clients to design Audio visual system based on the needs of the client. Met with venders to understand the advantages and disadvantages of particular products. Specialized in integrated video teleconferencing, media collaboration (bring your own device), digital signage, Voice over IP integration, touch panel control systems for integrated rooms, networked touch panel schedulers, Crestron Certified Designer (in depth understanding of Crestron Products), projector integration, theatre design and sound engineering understanding. Worked closely with clients and contracting officers to work through the award process for competitive bids, GPC one time service calls, and yearly/multi year service contracts.

Master'S Degree

B.A.

Diploma