Catherine Fielder Email & Phone Number

York, Gb

York, United Kingdom

York, United Kingdom

HR Generalist role supporting/advising, Store Managers, Areas Managers and Head Office Managers with HR issues including; absence management, performance management, maternity & paternity, disciplinaries and recruitment. Recruitment has included, face to face interviews, running and organising assessment centres, managing new store recruitment, developing and sourcing an advertising portfolio for roles, updating/modernising the website, working with agencies/suppliers and negotiating preferable rates.

United Kingdom

I am responsible for all the Aviva General Insurance Contact Centre Recruitment in the UK (Work for Hyphen RPO and based in house at Aviva in York). I recruit both a range of individuals from contact centre operatives to large unit Business Managers and Niche qualified positions over the full FS spectrum. Advising selection methods including application forms Designing Assessment Centres Used RMS and HR databases; inc Oracle, Peoplefluent and Workday. Advising on Contractual Terms Multi Volume Campaign management and planning from cradle to grave, nationally. Volume has covered, Customer Service, Underwriting, Claims and Sales roles. Direct Sourcing for specialist niche skill sets e.g. System Thinkers, Procurement Managers, Finance Managers, FCA Regulated Financial Consultants, IT etc… Managing the end-to-end recruitment process from advertising, short-listing and through to offer and on-boarding. Managing background checks inc. Right to Work Building and maintaining client relationships at all levels Working alongside Clients on Projects with excellent feedback Projects include Reward, Capabilities, In-placement support for internally displaced staff and new system implementation Written best practice guides and consulted on process changes Challenging processes to achieve optimum efficiency Recent experience with and Applicant Tracking system; Avature. LPMS

York, United Kingdom

I had many areas of responsibility including Recruitment, Advising on Contractual Terms, General HR Activities, Working on HR Projects. I maintained a customer focus in all my activities with great results and internal awards for dedication. Advising on HR policies and Contractual terms Delivering a consultancy service to managers Building and maintaining stakeholder relationships Using HR and Recruitment databases; inc Oracle, i-recruitment and i-Grasp. Working alongside stakeholders on HR Projects, including talent, competency and reward with excellent feedback Written best practice guides and consulted on process changes  Challenging processes to achieve optimum efficiency Supporting change initiatives including running workshops Training new members of staff Recruitment, including interviewing, assessment centres and sourcing for roles of all levels Recruiting across various areas of speciality including; Finance, Legal, Customer Service, Insurance, Marketing and Sales. Recruited Patrol and Recovery Driver positions for the RAC when it was owned by Aviva. Trained by CAPP (Centre of Applied Positive Psychology) in ‘Strengths’ interviewing and feedback techniques Managing a recruitment budget of approximately £1m per annum  Developing, implementing and managing successful recruitment campaigns for both specialist and high volume roles, leading to cost savings and meeting KPI’s Running numerous Graduate assessment centres Systems Thinking Recognition award for stakeholder feedback

York, United Kingdom

 Managing a small team of HR Administrators Stakeholder management with Managers, Business Partners and Directors Building and maintaining relationships with external suppliers and using relationships to gain commercial knowledge  Producing MI, process mapping, rate cards and internal communication notices Project management and working on project streams, including representing on a panel for a new Call-logging system for HR, interviewing suppliers and vetting propositions Performing Supplier Audits and fee negotiations Troubleshooting Working with and identifying areas for development of e-HR Systems (including i-Grasp, Oracle and i-recruitment) Process reviews to improve functionality, efficiency and MI Coaching and training staff Recognition award for stakeholder feedback

York, United Kingdom

Offered a role straight out of university following completing my placement year with the company: Leading an administration steam of a project Supporting the recruitment of permanent employees and contingent workers Entering new entrant detail on to the HR system Contract Production Correspondence, both written and verbal, with candidates and managers Engaging with external suppliers Recognition award for project delivery

York, United Kingdom

Placement Year of Degree:Working with displaced staff to help them secure another internal opportunity.MI ReportsMaintaining a HR databaseAdvising on TermsTraining new members of staff

York, United Kingdom

 Working in the Finance department on a 3rd party contract for Halifax Financial Service Assisting with training of new team members Development and modification of procedures Handling internal and external customer calls and correspondence Moving customers  Resolving system errors and producing MI Received a ‘Hero’ award for excellent customer service

Dormouse

Bar and Waiting StaffHigh Standard of Customer Service at all times100% Customer Satisfaction Score achieved on more than one occasionTraining New Team Members

Ba Honours Business Studies( Human Resource Management), Hr

Education record

Education record