Catherine Ingram Email & Phone Number

West Palm Beach, FL, US

Atlanta, GA

• Promoted to lead the firm’s comprehensive technology training program, overseeing the development and continuous improvement of skills across all U.S. offices. I manage the Learning and Development team, ensuring the.
• Coordinated the scheduling and execution of an innovative Technology Roadshow, delivering in-person sessions across 8 offices and virtual training to over 22 U.S. and global offices.
• Collaborated closely with all departments, practice groups and subject matter experts (SMEs) to ensure training programs were aligned with the firm’s roles, policies, and technical needs.
• Revamped new hire “Tech Essentials” core technology session reducing program duration from over 4 hours to 2 hours, and integrating practical, interactive content that enhances user connectivity and productivity from.
• Within the first six months of launching the new "Firm Essentials" core technology session, 94% of new hires reported feeling adequately prepared for their initial days at the firm—a 42% improvement compared to the.
• Oversaw the design, development, and delivery of over 200 new training materials, while successfully retiring more than 1,000 outdated resources. Implemented keyword search functionality and categorized materials to.

Greater Atlanta Area

• Designed, implemented, and managed a SharePoint collaboration site for a leading automobile manufacturer, facilitating the management of over 1,500 consumer-fraud cases in California in close partnership with the.
• Authored a comprehensive training manual and provided training to 12 of the client’s outside defense firms on the proper retrieval of confidential and non-confidential documents from the client’s customer contact.
• Designed and implemented a SharePoint site to effectively track and manage case information for a global fire protection group, ensuring seamless oversight from initial claim through trial.
• Conceptualized and delivered an in-house seminar for paralegals and project assistants, focused on the strategic use of technology to enhance productivity and streamline case management processes.
• Developed internal tracking procedures and authored a comprehensive training manual for both internal and external defense teams of a leading automobile manufacturer. Provided training to outside defense counsel on.
• Served as Lead Paralegal for a Big Four accounting firm in a landmark accounting malpractice case, which, at the time, was considered the highest-stakes case of its kind to go to trial in U.S. history, with the.

Florida, United States

• Founded an independent practice specializing in delivering customized project management solutions and systems tailored for small to medium-sized companies. Developed and implemented training programs focused on.
• Provided clients with targeted, hands-on coaching in computer training, task prioritization, time management, and goal setting to enhance overall productivity and efficiency.
• Adopted an entrepreneurial approach to developing innovative solutions for over 25 law firms, ensuring client retention and success through motivational and ongoing coaching.
• Streamlined manual processes by developing and implementing a computerized system of standard operating procedures (SOP), significantly improving ease of use and operational efficiency.
• Implemented a wellness workout break initiative that resulted in a 15% increase in billable hours while fostering a positive and healthy work environment.
• Effectively operated in fast-paced environments, adeptly managed multiple tasks to meet tight deadlines simultaneously.

Bachelor Of Science (B.S.), Corporate Healthcare And Wellness Education

Activities and Societies: Internship - American Heart Association• Developed and conducted corporate healthcare programs at local.

Post Baccalaureate, Healthcare - Health And Wellness

Activities and Societies: National Consortium for Credentialing for Health and WellnessPost-baccalaureate program encompassing theory and.