Catherine Gabriel, Pmp Email & Phone Number

Phoenix, Arizona, United States

I was hired as an employee in the same group where I had contracted as they recognized my skill level and am enjoying a variety of assignments now. Here is a sample of the most notable work I am doing.• I am documenting a new business procedure to include the full scope of our conduct management reporting organization, process workflow covering all products (i.e., reports/extracts, dashboards, models, etc.) in alignment with risk and control documentation.• I have mapped design of new processes, identified gaps and helped build solutions to fill those gaps.• I drove Training development and delivery for major initiative for our organization to use Jira for report development and governance workflow. I created and facilitated finalization of Product Matrix to identify and standardize tasks/sub-tasks to be used in Jira Features/Epics and Stories in either Service Desk or Agile Jira.• I am led an email standardization effort for our organization for official communications that become artifacts for control execution. I documented approximately 30 use cases, of which there are several core cases that can be even further standardized across our organization.• Over the span of this role, I have created or updated: process maps/models, business procedures, controls, control procedures, desktop procedures and job aids. This includes process: design, implementation, and management.* I helped develop a best practices monitoring program and reported potential failures and observations of control execution for exam readiness. As such, I collaborated closely with the Data Governance team to ensure documentation of control execution was as designed per the control and Data Integrity activities were as they should be.* I have facilitated root cause analysis using a Pareto Chart and Fishbone Diagram Analyses for identification of root cause to significant operations "misses" and transform problematic processes/practices into best practices.

Phoenix, Arizona, United States

Scottsdale

I was interested in learning a contractor perspective and joined Insight Global via AgileSys. I enjoyed learning about banking operations through change control and business process management lenses.* I led change control documentation and processing using MS Outlook, JIRA, and MS Excel for tracking and reporting· I facilitated cross-functional teams in support of risk and related control identification activities for client (major financial institution) including process maps for Business Process Management Program (BPM)

Made the transition to Finance due to organizational changes at CVS. I am able to draw on my educational and other experience in this role--very exciting!* I documented, created and managed rebate registration Triage processes covering work in queue for fourth quarter to be used with existing Clients and for major implementations of new Clients and/or additions to existing Clients in the new year.* I trained new staff on Triage, Rebate Implementation Quality Control processes.* I contributed to Rebate Registration Operations by reviewing and following up on triage of Rebates requests via SalesForce and other applications from Implementations and coordinating all needed information with Sales and Underwriting, resulting in ready to work implementation cases.* I provided guidance to our operations on readiness for and connecting various resources to improve processes for future process automation.

Scottsdale, Az

This Quality organization supports all facets of the Pharmacy Benefit Management (PBM) business, it encompasses a wide variety of business activity and is extremely fascinating!* I actively project managed several complex and in-depth software development projects being created using VB .Net, SQL, Tableau reporting, Alteryx (for process automation), etc. quarter over quarter.* I organized and managed a program level project tracker which currently contains a total of approximately 180 projects (some where Phase 1 is completed, others are in targeted queue for next quarter, and the remainder are awaiting prioritization.* I trained over 60 colleagues, including Directors, Managers, etc. on how to flowchart or process map to the detail needed for process automation, as it is a goal for the enterprise.* I collaborated with my management and developed documentation standards for Business Requirements, a new and streamlined Consultation Form for Tableau requirements, and a quick KPI form added to SharePoint also supporting Tableau development.

I continue to be very engaged, learning and developing new skills at CVS Health to serve more programs, services and most importantly…people!* I am managing Low Income Subsidy Projects (LIS) for federally required communications letter production for Redetermination, Preliminary Loss, Reassignments and Final Loss of LIS populations. For this, I have documented and implemented enhancements based on Lessons Learned from prior years’ experience for continuous improvement year over year and experiencing marked improvements in communications and executions for these projects.* I collaborated with a larger program team to support ACA 1557 language requirements for mailing operations, Federal Employee Health Program (FEP) as well as Accordant and Novologix operations in compliance with this legislation.* I am also currently managing a Medicaid project involving implementation of multiple vendors to operate a Clinical Program, ensuring all tasks for all entities are represented accurately in the plan for strong monitoring, seamless implementation and superior service delivery.

I am always engaged at CVS Health with such a wonderful mission to help others in their path to health and a dynamic, interesting environment!• My team deployed all major assigned deliverables within 6 months of employment.• Managed efforts to deploy first report in SSRS, a consolidation of six reports (representing about 19% of the total requested reports for this project) within first 90 days of employment at CVS Medicare Part D Operations group.• I managed twin projects to convert MS Access database and InfoPath front end to .Net applications for use in various locations across the US as well as internationally. .Net app dev transitioned to IT organization, picked up development and deployment of alternative interim solutions in SSRS and enhanced MS Access.• I designed and delivered customized flowcharting and Visio training for customer groups, building strategic partnerships while enhancing participants' skills as well as creating deliverables to Sr. Execs and team customers (Medicare Part D Enrollment and Operations groups).• I developed MS Project schedule/plan using both project management discipline as well as SDLC phases, which has become the template for all plans for our team; started with waterfall, but when IT transitioned the .Net development to their group, I took our project into agile methods for SSRS report development and delivery.

Virtual

I worked with the main contact (QA Coordinator) and briefly with the Executive Director to provide guidance and recommendations for the BBC's 2016-2018 Strategic Plan. Please see Volunteer Experience for more details.

Mesa, Az

I loved the outstanding people and amazing organizational culture at Ulthera. While there, I was privileged to work on the following: * I worked alongside the VP of Research and Development and the Director of Innovation and Systems Integration to develop the FY 2016 budget for reporting to corporate HQ (in Frankfurt Germany, as Ulthera, Inc. is now a division of Merz)* I developed a file structure for R&D projects based on the Design History File, which is aligned with ISO 13485:2012 and FDA requirements* I developed a proposed Project Charter format to increase consistency among projects

Phoenix, Arizona Area

What I liked so much about working with this group was that I gained such varied experience with different people and organizations.• I worked for a bank on a project in their electronic banking unit. I managed processing (scanning and importing) of over 14,000 files over a period of 9 months for four affiliates with an accuracy rate within the 90th percentile. This was a significant project because it enabled the unit to be audit compliant and save storage space for the bank.• I also worked on database updates for a marketing firm and for a commercial real estate organization

Phoenix, Arizona

I love giving back to my community, this is very important to me and I was able to help others in these ways as a volunteer:• I organized, brainstormed, managed, marketed and implemented fund-raising projects for Church: Recipe book, Fall Festival (continues annually now)• I also developed, designed, edited, and published newsletters for Church-related program on MS Publisher

In this role, I was passionate about helping this nonprofit organization serve distressed borrowers in these ways: • I established a nation-wide Customer Survey to enable Take Charge America (TCA) to convey how well their services met the needs of distressed borrowers (e.g., educational, debt consolidation) to its stakeholders (creditors). This brought the voice of the customer to TCA and interested parties and served to identify strengths and areas for improvement. The survey had a 95% confidence interval with approximately a 25% response rate using both electronic and traditional means of delivery• I provided internal consulting to Executives as requested on matters such as surveys, benchmarking, town halls, selection of members for project teams, etc., resulting in improvements to operations and culture. Continued to support IT needs when requested in a variety of ways as requested and approved• I took charge of developing, planning, budgeting, managing, and implementing various corporate projects in support of the strategic plan and special initiatives • Managed Employee Suggestion Program (ESP), after transforming the program, employee engagement with the ESP increased by 400%, with significantly more actionable improvements than before• I analyzed, evaluated data (quantitative as well as qualitative/ language data) and reported on operational matters as requested by executives to support decisions on how to improve performance and in support of ISO 9001 certification• I identified internal and external customers, and their needs, and I designed processes and programs to meet those needs and improve quality of services

I was excited to come to TCA to help serve people who were in financial distress. What I liked most about this position was that I got to learn and work more deeply in the technology field. • I collected and documented over 200 pages of user and system requirements from all levels and most departments within the organization; I administered the requirements software program (DOORS); I managed all requirements and traceability; I managed scope creep and expectations; I delivered requirements and gained implementation authorizations. As such, I am familiar with and have been a part of the SDLC. I came in on time and within budget for my phase of project (requirements and authorizations collection)• I collaborated with the CIO and Application Architect to assess software products for use to support IT-related functions• As IT grew, I identified space and other needs to the CIO for action• I developed and documented contingency plans to mitigate risks in support of complex enterprise project• I learned IEEE standards to develop policies and procedures to support these standards. • I facilitated and documented project and contingency plans for the enterprise system project

Phoenix, Arizona Area

What I liked most about this position was that I was getting a feel for working in technology and working as a member of the IT management team. As such:• I directed facilitation of strategic planning efforts for all information technology within the agency and submission to the oversight agency, for which we received kudos on use of the Balanced Scorecard method integrated with the State's traditional method of planning• I participated in evaluation and selection of software for use at the agency• I participated in Project Investment Justification assignments as well as Business Continuity Planning (BCP)• I wrote white papers (business cases) for various cases to address new processes being considered by IT division and made recommendations based on information collected and analyzed• I performed legislative analysis: reviewing and determining whether proposed legislation would have an impact on the division or agency, recommended next steps of: support, monitor, no impact no further action needed, etc.

Phoenix, Arizona Area

I really loved this role because I learned so much about quality management, management consulting and I helped our agency serve the people of the State of Arizona in even more significant ways, including quality and efficiency improvements:• I developed project plans based on the project charter, determined schedule, developed communication plan, and allotment of resources to various phases of project. Part of project documents was project communications plan• I collaborated with Executive Champions and Team and have acted as liaison to senior management for change impacts to programs and project scope• I developed and managed cross-functional and cross-entity Project Teams, encouraged innovation, and provided clear direction and performance rewards/recognition. I worked with management to ensure compliance with State and Federal requirements.• I identified internal and external customers, their needs, and I designed processes to meet the needs and to improve quality of services for Arizona residents and employees• I accomplished Project Team's goals by applying TQM (Total Quality Management, precursor to Six Sigma) methodologies and tools, including measurement and statistical analysis tools, and process improvement techniques such as benchmarking, focus group design/implementation/analysis/reporting, surveying, including storyboarding, root cause analysis, etc.• I managed and consulted/facilitated for Financial Information Strategy and Reporting Project Team (a cross-functional reengineering team for financial services at the department) whose Offices were responsible for drawing down all funds, reporting expenditures, and budgeting the multi-billion dollar budget [for Fiscal Year 1998]. Please see Projects section for details.

Phoenix, Arizona Area

I really loved this role for many reasons, including that I learned about and honed excellent strategic planning and project management skills, being a part of this PMO (Office of Policy, Planning and Project Control). It has been a source of professional pride to me for my work in this role:• I managed a project team to defend the Children’s Medical and Dental Program (CMDP) from elimination or downsizing. See Projects section for details.• I led the process to evaluate, develop, communicate and manage strategic planning for three high-profile divisions; I provided project leadership and management consulting on special projects (see above) • I identified information sources and gathered data (including economic research, market demographics), analyzed data pertinent to perform gap analysis and identify general SWOT and opportunities for improvement• I developed special training to help assigned divisions and programs identify, define, and quantify , measures/ metrics as well as means to collect data (or inability to do so) to help drive fact-based decision-making* Letter of recommendation covering multiple positions at ADES, but starting with this one from Neal Young, CFO City of Phoenix (at this writing):

Phoenix, Arizona Area

I loved being able to help such an important program, serving people who needed jobs and developing budgets when this program become an Administration.• I developed budgets and reports in accordance with state guidelines, identified space and FTE needs; including needs of Administrator, managers, case managers, etc.• I monitored, researched expenditures and encumbrances against budgets and appropriations and provided reports to management on these matters• I developed budget models for analysis and forecasting• I participated in the grant request process by reviewing documents and providing input in budget section

Bachelor Of Science (Bs), Business Administration And Management, General

Project Management Professional (Pmp) Certification

Computer Programming, Specific Applications

Authoring/Publishing

I wanted to learn how to write for publication, as I have personal interests that lent themselves well to that medium. I learned how.