Catherine García work email
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Catherine García personal email
My career has led me to specialize increasingly in the management of complex multi-cultural projects and their staffs at international levels. My professional background is from the travel insurance industry where I have got extensive experience with all core business areas. My biggest asset is my extensive international Management background in Global Health Insurance, Travel Insurance, Claims-Management, Network Contracting, Customer Service operations and Business Processes Reengineering.I have global experience in implementing Claims Handling and Customer Service schemes and have the ability to translate customer demands to fit the needs and the requirements of the business and hereby facilitating a workable platform between all actors. Strong service and results orientation, together with a command of several European languages, have also left me confident in handling negotiations that require the reconciliation of different national and regional approaches to otherwise common problems. " Say what you think ,do what you say and do it first ¨, this is my personal motto.
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Directora De OperacionesDeh OnlineTorrelodones, Es -
Chief Customer Service OfficerDeh Online Jan 2021 - PresentEspañaResponsible for planning, leading, organizing and operating Customer Service /Enrollment and IT Helpdesk -
Customer Service And Claims DirectorFurther Dec 2019 - Sep 2020Madrid Y Alrededores, España -
Claims Hub ManagerWillis Towers Watson Iberia Nov 2018 - Dec 2019Madrid, Madrid, España -
Customer Service And Claims ManagerIntermundial Jan 2017 - Feb 2018Madrid, Madrid, EspañaResponsible for overseeing and leading the Client Services teams -Claims Department and Contact Center - which manage and grow our existing client accounts by devising client strategy,developing client relationships and delivering client objectives based on excellence and centric customerorientation -
Quality And Service ManagerErv España - Seguros De Viaje Jan 2014 - Jun 2016Madrid (Spain)Responsible for measuring, analyzing and improving Claims and Assistance service quality. Streamlining working practices to foster productivity , measuring service quality (which includes customer satisfaction, compliance with customers requirements and process effectiveness ), implementing strong feed back loop between operational claims business units, sales network providers, compliance and management. Complaint Manager for Claims and Assistance with regular tracking of all complaints received, analysis, corrective actions, identification of gaps , threats and opportunities and communication to the Board -
Project Manager Of The Claims Power House GroupErv Group Jan 2014 - Jun 2016Madrid Area, SpainClaims Power House (CPwH) is a group-wide team to improve the claims processing within the group. Selected Claims Manager from 7 countries meet for knowledge exchange and creating best practices in claims matters ,to create claims processes that are effective, efficient and internationally interlinked. The central aim of the project is to support the international cooperation between the Group countries and to create an added value out of our claims processes. -
Manager International Claims &AssistanceErv Group Apr 2010 - Dec 2013Expert regarding Assistance & Claims within ERV group from a global point of view. Supporting the planned strategy of ERV to expand globally and the need to optimize the current set ups . Leading and coordinating all projects for assistance & service issues related to the countries where ERV is operating and analysis of possible new scenarios in the areas of development. -
International Network ManagerErv Group Jun 2008 - Jul 2010Munich Area, GermanyThe position included : - The management of a Global Provider Network in close teamwork with Network Managers of ERV Assistance companies . -The management of Group Data Base for In and Outpatient facilities worldwide and network of medical /travel correspondents ( Data clearance, update, provider quality assessment, pricing categorization, rating)- Responsible for the Data maintenance team (DMT ) based in Madrid –4FTE - Coordination of the international companies providing assistance within the Group in global projects or tenders - Member o-Member of the Hermes project with focus on group consolidation and optimization of assistance workforce -
Global Provider Network ManagerEuro-Center Holding Jan 2013 - Jan 2014Prague, The Capital, Czech Republic• Ensured that all entities provided best support to global client networking initiatives• Supported business partnership development and enhanced relationship with key providers in the region,• Led the efforts to ensure an end target of one common Network centralized management with regional or local customization and one common database for all business units. -
Directora De Servicios AsistencialesEuropea De Seguros S.A. Jun 2005 - May 2008Madrid Area, SpainDirección del departamento de Asistencia, Área 24h, Área Médica, Área de Proveedores, International Business, y TPA. En alineación con la estrategia de la compañía.Control de siniestros y cumplimiento de los niveles de calidad de servicio. Control de gastos – Diseño de presupuesto anual y control del mismo.Análisis de sinergias con otras compañías del grupo y participación en los seminarios internacionales para Siniestros y Asistencia Responsable de las actividades internacionales y desarrollo de negocio (como plataforma de servicios a terceros en el sur de Europa) Miembro de IAP (International Assistance Platform)
Catherine García Skills
Catherine García Education Details
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Project Management -
Licienciatura En Filología Francesa -
Language Interpretation And Translation
Frequently Asked Questions about Catherine García
What company does Catherine García work for?
Catherine García works for Deh Online
What is Catherine García's role at the current company?
Catherine García's current role is Directora de operaciones.
What is Catherine García's email address?
Catherine García's email address is cg****@****ros.com
What schools did Catherine García attend?
Catherine García attended Esic: Business & Marketing School, Universitat Autònoma De Barcelona, Universitat Autònoma De Barcelona.
What skills is Catherine García known for?
Catherine García has skills like Project Management, International Project Experience, Desarrollo Empresarial, Cambio Organizacional, Change Management, Insurance, General Insurance, Risk Management, International Business, Aseguradoras, Health Insurance, Estrategia Empresarial.
Who are Catherine García's colleagues?
Catherine García's colleagues are Jon Dow, Sher Bahadur, Ruben V., Cable Wala, Rodrigo Fernández-Gil, Teresa Garcia Garces, Jose Flores.
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Catherine Pachón García
Psicóloga · Terapeuta Emdr · Especializada En Intervenciones Estratégicas IntegrativasBarcelona -
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