Catherine Geiger Email & Phone Number

South San Francisco, California, United States

South San Francisco, California, United States

Cambridge, Ma

Customer Support• Investigate and resolve Platform for Science (PFS) Core LIMS customer support requests by triaging tickets through Pivotal CRM, Zendesk, and Atlassian JIRA.- Reproduce user interface, API (OData), or database issues in order to develop and test solutions.- Collaborate with Technical Operations when AWS infrastructure or Oracle database issues arise; analyze log or catalina output files and brainstorm specification adjustments for optimal performance.- Consult with subject matter experts and/or Development when additional expertise is required.• Foster relationships with customers to build trust, better understand their needs, demonstrate solutions, and be the point person for the Thermo Fisher Scientific (TMO) customer experience.• Author Knowledge Base articles and utilize Atlassian Confluence to document processes and tips & tricks.• Identify sales opportunities and engage the Services team to help deliver custom configurations and improve the end-user’s workflow.• Champion continuous improvement by embracing TMO’s Practical Process Improvement (PPI) initiative to boost efficiency and productivity.Training and eLearning• Lead a 4 day Core LIMS Fundamental training course for customers, both on-site and at TMO’s training center. • Utilize the Articulate 360 Suite to revamp the Core Informatics PFS eLearning by updating the visualizations and video scripts, and filling in content and process gaps.• Create and manage eLearning accounts in LearnUpon.

Billerica, Ma

Formerly BioScale, Inc.Assay Development• Developed colorimetric and chemiluminescent ELISAs, as well as bead-based immunoassays on BioScale’s AMMP Platform (using the ViBE Technology), through best-pair analysis and optimization of assay diluents, reagent formulation, and incubation times. • Brainstormed and implemented changes when assays were not performing according to specifications or as expected.• Performed NativePAGE, or SDS-PAGE and Western Blots, to qualify and characterize proteins and monitor expression of phospho-proteins in different cell lines, respectively.• Maintained a highly detailed laboratory notebook by documenting experimental processes and observations, reagent labeling, and buffer/diluent preparation.• Generated project reports and PowerPoint presentations on assay development progress, troubleshooting, and sample testing results to present to colleagues, upper-management, and collaborators/customers.Field Applications• Discussed ViBE applications, potential projects, and workplans with customers (in-person or via conference calls) in order to promote collaborations and aid in the development of custom assays.• Traveled to customer sites, both locally and internationally, to train customers on the AMMP Platform, including assay setup, software, and ViBE use, maintenance, and applications.Lab Operations• Supported daily operations by managing lab supply chain, including the selection and acquisition of reagents and consumables, and rotating inventory on a first-in first-out basis.Quality• Wrote and reviewed Instructions for Use and Standard Operating Procedures in preparation for GLP compliance.

Boston, Ma

• Create and serve quality espresso and tea beverages according to recipe and presentation standards.• Responsible for maintaining positive customer relations, sales, and service.• Assure a clean and sanitary store at all times and follow operational policies and procedures.

Seattle, Wa And Boston, Ma

• Actively engaged with customers to establish positive relations and to understand and meet their needs.• Managed and controlled inventory to assure effective order fulfillment in a dynamic environment.• Oversaw showroom and product placement to promote Nike's high-quality brand image.

Boston, Ma

• Grew and purified preparative-scale recombinant proteins expressed in E. coli cultures by streaking agar plates with bacterial stocks, measuring optical densities through spectrophotomeric absorbencies, chemically inducing protein expression, making biological buffers, lysing bacterial cells through sonication, protein concentration, dialysis, ion-exchange and size-exclusion fast pressure liquid chromatography (FPLC), and protein quantitation by UV spectroscopy (NanoDrop).• Tested protein-protein interactions via GST pull-down assays or crosslinking, and SDS-PAGE analysis.• Checked protein-DNA binding function with electromobility shift assays (EMSAs).• Annealed oligonucleotides, formed protein-DNA complexes in solution and co-crystallized complexes by sitting-drop vapor-diffusion method for x-ray crystallography.• Documented results of experiments and changes to lab protocols, supporting publication.PUBLICATIONSWing C. Choy, Drishadwatti Datta, Catherine A. Geiger, Gabriel Birrane, and Marianne A. Grant. Crystallization and preliminary X-ray analysis of a FOXO1:ETS1-DNA binding domains and DNA ternary complex. Manuscript accepted and in press, Acta Cryst F, 2013.Gabriel Birrane, Wing C. Choy, Drishadwatti Datta, Catherine A. Geiger, and Marianne A. Grant. Molecular basis of cooperative transcriptional regulation by FOXO1 and ETS1 on a conserved endothelial cell-specific enhancer. Manuscript in preparation, 2013.

Redmond, Wa

• Created and served quality espresso and tea beverages according to recipe and presentation standards.• Responsible for maintaining positive customer relations, sales, and service.• Assured a clean and sanitary store at all times and followed operational policies and procedures.