Catherine Glazier Email & Phone Number

California, United States

- Implement emerging ticket technology in order to enhance the overall fan experience- Help to create, build and maintain all internal and external ticketing events on the ticket system- Hire, train, and supervise Day of Game Box Office staff to ensure the customer facing team is best in class in service, friendliness, and efficiency- Provide superior internal and external customer service to ensure ticket success and support customer growth and acquisition- Work with the Ticket Strategy and Operations team to increase single ticket buyer retention and sales annually- Assist in resolving any ticket related concerns- Provide support for ticket sales reporting, box office reconciliation, game settlement, and ticket distribution

- Assist with box office supervision during home games- Help with Mobile Ticketing Management questions and training to show ease of use- Ensure accuracy and compliance of box office transactions, policies and procedures- Answer questions concerning events, tickets, and provide information concerning Oracle Park- Resolve customer service issues efficiently in a positive and friendly manner- Troubleshoot ticket transactions and assist box office staff with ticket system questions

San Francisco Bay Area

- Manages and oversees the entire operation of the Lifestyle Amenities Department and third party contractors- Planning and execution of all private and community events - Initiates and implements creative strategic initiatives and programs to continually enhance resident satisfaction- Liaison to Board Committees and third party vendors to identify areas of process improvement and leverage best practices- Hiring, training and coaching of Associates- Plays a key role in upholding company standards for resident satisfaction, associate engagement, quality assurance and asset protection- Approve and code vendor amenity related invoices and process Owner / Resident payments

- Creates and maintains relationships with club members to build loyalty and client engagement for both Wente and Murrieta’s Well- Manage Guest Experience Coordinators - Helps to develop key initiatives to increase club acquisition and overall club member revenue- Works with DTC team to create content, market events, & create promos to drive extra revenue- Create all Wine Club releases in Wine Direct, including customization options and wine sku’s- Build Wine Club batches for members releases- Add customized offline orders into Wine Direct on payment date- Charge Wine Club members on payment date and ensure club process runs correctly- Work with Coordinators to reach out to expired/declined cards in release run- Create email write-ups and work with DTC to create email template to send to members- Process special orders and requests for Wine Club member releases - Help with Murrieta’s Well Wine Club- Partners with Guest Experience & Wine Club Manager to create events for guests & club members and other outstanding experiences- Assists at club release events and other Wente/Murrieta’s Well events to support tasting room teams and engage with club members

- Ensure smooth daily operations; including effective and appropriate communication, successfully managing task list, and ensure that guests are being engaged and assisted in a timely manner - Problem solve, resolve and follow up with club members, vendors and other departments - Execute wine club shipments including process club payments, monitor membership numbers, update members' credit cards and addresses, rectify lost or damaged shipments, and resolve customer service issues - Write and coordinate email campaigns and respond to all inquiries - Actively promote the sale of our wine, events and property to members while building relationships- Training and development of new staff

Community Engagement Manager (May 2017 - present) - Create and streamline all community ticket and voucher programs, process all ticket requests - Oversee all MLB Initiatives for Commissioner tickets - Maintain and build relationships with nonprofits and charitable organizations to bring out to the games - Work with BAM on community pages and forms - Generate MLB Commissioner reports - Maintain and answer all emails for Community inbox - Work closely with Alumni Relations, Baseball Communications and Community department on their ticketing needs - Oversee Full Time Employee ticket program - Oversee Front Office online ticket forms - Work with Ticket Ops on ticket technology and various projects

Oakland, Ca

Ticket Services Manager 11/2009-12/2016Ticket Services Supervisor 10/2007-11/2009▪ Oversee, hire and train all full time and part time Ticket Services employees▪ Update and maintain all paperwork for part time staff▪ Create schedule, track, WIP edit and process time in ABI▪ Oversee customer service on phones and walk-in office for all Season Ticket Holders▪ Plan and execute all Season Ticket Member events▪ Work on new technology such as online exchanges with ticketing company▪ Maintain and answer email inboxes for all fan inquires▪ Work with Community Relations on all ticket donations▪ Point of contact with outside companies such as StubHub and Golden Oaks▪ Oversee processing on all new Season Ticket order forms from Sales Department

Chico, Ca

Director of Operations & Office Manager (October 2006 - October 2007) - In charge of all season ticket sales and overseeing group and single ticket sales. - Graphic design for print ads, merchandise, and promotional material. - In-between inning promotions and write-ups for PA announcer including running pre-game ceremonies while interacting with sponsors and media. - Overseeing the box office operations and game day staff and oversee/plan all events in stadium - Maintaining all contracts - sales and trade deals - Bookkeeping - accounts payable, accounts receivable - Payroll and paperwork for all employees - players, full time and part time staffGroup Sales Coordinator (April 2006 - March 2007) - In charge of all group sales including: luxury suites, group tickets, and non-profit fundraisers. - Maintaining a good relationship with all clientele and sponsors. - Overseeing game day staff and activities. - For one year prior to this position was Promotions Intern in charge of all sponsor promotionsPromotions Intern (April 2005 - March 2006)

Chico, Ca