Catherine Glazier Email & Phone Number

California, United States

- Implement emerging ticket technology in order to enhance the overall fan experience- Help to create, build and maintain all internal and external ticketing events on the ticket system- Hire, train, and supervise Day of Game Box Office staff to ensure the customer facing team is best in class in service, friendliness, and efficiency- Provide superior.

- Assist with box office supervision during home games- Help with Mobile Ticketing Management questions and training to show ease of use- Ensure accuracy and compliance of box office transactions, policies and procedures- Answer questions concerning events, tickets, and provide information concerning Oracle Park- Resolve customer service issues efficiently.

San Francisco Bay Area

- Manages and oversees the entire operation of the Lifestyle Amenities Department and third party contractors- Planning and execution of all private and community events - Initiates and implements creative strategic initiatives and programs to continually enhance resident satisfaction- Liaison to Board Committees and third party vendors to identify areas.

- Creates and maintains relationships with club members to build loyalty and client engagement for both Wente and Murrieta’s Well- Manage Guest Experience Coordinators - Helps to develop key initiatives to increase club acquisition and overall club member revenue- Works with DTC team to create content, market events, & create promos to drive extra revenue.

- Ensure smooth daily operations; including effective and appropriate communication, successfully managing task list, and ensure that guests are being engaged and assisted in a timely manner - Problem solve, resolve and follow up with club members, vendors and other departments - Execute wine club shipments including process club payments, monitor.

Community Engagement Manager (May 2017 - present) - Create and streamline all community ticket and voucher programs, process all ticket requests - Oversee all MLB Initiatives for Commissioner tickets - Maintain and build relationships with nonprofits and charitable organizations to bring out to the games - Work with BAM on community pages and forms.

Oakland, CA

• Ticket Services Manager 11/2009-12/2016Ticket Services Supervisor 10/2007-11/2009
• Oversee, hire and train all full time and part time Ticket Services employees
• Update and maintain all paperwork for part time staff
• Create schedule, track, WIP edit and process time in ABI
• Oversee customer service on phones and walk-in office for all Season Ticket Holders
• Plan and execute all Season Ticket Member events

Chico, CA

Director of Operations & Office Manager (October 2006 - October 2007) - In charge of all season ticket sales and overseeing group and single ticket sales. - Graphic design for print ads, merchandise, and promotional material. - In-between inning promotions and write-ups for PA announcer including running pre-game ceremonies while interacting with sponsors.

Chico, CA