Catherine Goodenough Email & Phone Number

Perrysburg, OH

Sylvania, Ohio

• Leads customers on the journey from design through installation.
• Prospects, sells, and designs interior and exterior floral designs, decorative containers, corporate client requests and holiday decor.
• Manages design center processes by reporting and tracking information for assigned projects.
• Communicates regularly with clients, designers, sales team members to ensure projects are completed as scheduled.
• Works with clients to correctly sample and display interior designs and detailed floral designs.
• Prospects, qualifies, and generates sales with walk-in clientele.

Perrysburg, Ohio

• Translated business drivers, focusing teams on sales and profitability, ensuring clean and consistent execution of visual standards, and ensuring extremely high guest experience standards.
• Monitored and measured financial, operational, human resources and customer service results, and hold teams accountable for achieving goals.
• Ensured consistent execution of standard operating procedures, visual directives, and guest experience.
• Planned and managed time to ensure all operational deadlines were achieved.
• Supervised Assistant Managers through planning, assigning, and directing their overall functions.
• Utilized all available tools to ensure compliance with corporate policies and procedures.

Pemberville, Ohio

• Created and maintained websites for both businesses, Facebook administrator.
• Developed media partnerships with FOX and WTOL for on-air publicity.
• Designed promotional materials such as; business cards, banners, postcards and photo books.
• Introduced new marketing strategies by offering design classes, after hours private shopping parties and a pre-Holiday corporate preview party to stimulate gift basket pre-orders.
• Contracted floral designer to create designs, meet with clients as needed to quote projects, assist with set-up and delivery of weddings and events.
• Attended wedding shows to promote Downtown Deco's wedding event service and secure future sales for the upcoming year.

Toledo, Ohio

• Quoted projects and created high-end floral designs with strong eye appeal for weddings, museum events, bridal shows, and corporate gatherings.
• Trained in the art of floral design.
• Set-up/took down decor for special events, weddings, and functions.
• Received floral product, checks quality control, and organized product for stock and orders.

Perrysburg, Ohio

• Increased bridal department revenue by 13% or above annually.
• Provided leadership over designers handling mid-range to high-end events.
• Met with clients to sell design and quote project cost.
• Scheduled and trained staff at the main store, while providing support of store operations.
• Coordinated events that included multiple vendors, provided direction for all deliveries and onsite set-ups.
• Managed a high volume of event deliveries with tight time deadlines for up to 20+ locations on busy days.