Catherine Peters Email & Phone Number

Columbia, Md

Annapolis, Maryland, United States

Innovate new processes in Hubspot and Clio Manage to improve consistent follow ups with potential clients, while maintaining the databases of contacts, current matters, and closed matters to provide the most concise and accurate information for the purposes of reviewing and conflict checking.Provide client-focused customer services during incoming calls to provide potential clients with explanations of practice areas primarily regarding taxes, bankruptcy, and litigation, while maintaining efficiency.Assist with the training of new hires in the department, as well as working collaboratively and building an environment of synergy and positive experiences. Serve as a communication point between clients and attorneys in order to increase productivity throughout the firm, while evaluating the needs of potential clients in the process of intake and scheduling prompt initial consultations to ensure services are received in a timely manner.

Rockville, Md

Advised and consulted six to ten diverse students individually per semester in writing academic papers with an emphasis on APA formatting, content synthesis, and improving independent skills. Independently researched subject matter to improve understanding of paper topics and remain knowledgeable on formatting updates. Collaborated regularly with professors and teaching assistants in order to analyze assignments, as well as establish objectives and goals for students in order to maximize achievement.

Baltimore, Maryland, United States

Mentored diverse individuals and groups of children ages 5 through 17 with diagnosed behavioral issues in the Greater Maryland Youth program to aid in concurrent therapeutic treatment.Managed projects to increase referrals and build relationships through outreach and promotion to external institutions including hospitals, NGOs, and schools. Assessed and modified treatment plans regularly in collaboration with families and other medical providers in order to evaluate the quality of objectives and to provide excellent customer service.Demonstrated appropriate behavior for clients in accordance with COMAR regulations, the NASW ethical code, and the APA ethical code in order to model and encourage personal growth in clients.

Bachelor Of Arts - Ba, Psychology

Double major of psychology and social work

Associate Of Arts And Sciences - Aas, Psychology