Catherine Hoffman Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Providence, Rhode Island Area

A member of the Project Management Office (PMO) developing new organizational processes, managing capital projects, and driving enterprise customer success. • Advocate as the voice of the customer managing cross-functional project teams to deliver customized products and remove roadblocks enabling customer growth by 7% in 2021 accounting for 18.7% of UNFI's yearly sales revenue.• Foster and develop the relationship between UNFI and enterprise customers through trust building, transparency, open dialog, and active listening. • Review customer business issues, advise on UNFI’s service offerings, and provide guidance to achieve a business-critical solution while aligning expectations. • Conduct monthly business and project reviews with key enterprise stakeholders to track progress and deliver ROI.• Build internal processes streamlining work flows to efficiently deliver scalable services as business grows. • Develop new organizational processes, such as an internal customer communications escalation plan, to monitor and mitigate the risk of large issues or outages that could impact our customers’ business operations. • Manage multiple high-profile projects for C-Suite and IT VPs to ensure prioritization of internal deliverables while adhering to deadlines and budget.• Provide governance for a multi-million-dollar capital project to create a master data repository enabling a centralized source of truth resulting in clean reporting, as well as, standardized data for future business systems.• Create monthly IT strategy documentation for C-Suite and Board of Directors articulating the department’s product roadmap.• Design a centralized hub for UNFI’s IT Department where essential information could be shared to help breakdown work silos and build a stronger IT community.

Providence, Rhode Island Area

A key contributor in a small group of event managers working collaboratively to organize corporate trade shows and conferences, contract with vendors, and interface with thousands of customers and suppliers. • Organizing and leading interdepartmental meetings with key stakeholders at all levels during all project phases• Creating detailed project plans, defining project scope, assessing potential risk, and creating contingency plans• Collaborating with key stakeholders to determine project requirements and obtain their approval• Compiling detailed budgets and tracking to ensure projects stay within the financial plan• Using the Agile methodology to monitor team tasks to ensure all tasks stay on track• Analyzing registrations and revenue data in order to create weekly reports formanagement to track progress of fulfillment and monetary goals• Hosting post project reviews to assess ROI and feedback in order to continue toimprove processes and future estimations• Spearheading and streamlining a new customer housing process to create aseamless experience for 500-800 people and reducing attrition by an average of 20%• Negotiating contracts with venues and vendors to secure the best rates• Supervising new show ordering system implementation in order to create a moreuser-friendly platform for customers to help increase show revenue• Planning and organizing corporate expos for groups up to 4,000 people• Managing exhibits at trade shows with booths of 300-1,500 sq. ft.• Fully utilizing the knowledge from my ServSafe courses to build higher safetystandards at our events

Chelmsford, Ma

• Designed and updated internal and external Marketing websites and tracked their analytics to help inform sales• Rebranded and created ad campaigns for our Mobile Surveillance Demo Vehicles• Revamped trade show booths and designed them to better align with new branding initiatives • Created and maintained budgets for events• Collected and organized trade show leads and updated CRM• Negotiated event contracts• Cultivated partner and customer loyalty through conferences that focused on education and appreciation• Managed exhibits at tradeshows with booths of 100-2,500 sq. ft. to display the latest line of technology offerings• Planned and organized internal events for groups to help foster company morale

Planned and organized events for Boston College's Senior Week

• Used time management and organizational skills in order to work for three different labs simultaneously• Four years of continual employment while going to college fulltime

Managed and created surveys using Microsoft Office, organized and distributed surveys, and analyzed the results.

Danvers, Ma

• Setup and helped run events• Managed payroll• Placed event orders• Took new client appointments

Master'S Degree, Project And Program Management, 4.0

Foundations of Project Management, Negotiating and Conflict Resolution, The Human Side of Project Leadership, Demystifying Agile Project.

Bachelor Of Science (Bs) Magna Cum Laude, Applied Psychology And Human Development & Double Minor: Communications And Gender Studies, Major Gpa: 4.0, Cumulative Gpa: 3.869

Activities and Societies: Boston College Circle K, Boston College Lynch School Senate, Golden Key International Honour Society, Who's Who.

High Honor Roll

Activities and Societies: Vice President of High School National Honors Society, High School Model UN, High School Yearbook3rd Place.