Catherine Hugoo Email & Phone Number

Campbell, Ca.

- Present and sell products and provide information to new and existing clientele.- Respond to customer inquiry regarding product offerings and provide quotations.- Book orders into CRM and ERP packages.- Work to achieve and exceed sales targets provided by management.- Work with company teams to provide information for collaboration between management, sales, support, and other key roles within organization.

San Jose, Ca.

- Interface with customers to resolve all purchase order and shipping related problems.- Review and enter purchase orders, follow up with Operations to get orders committed and shipped per schedule- Work with customers directly and assist sales managers in booking orders per factory lead times and the sales forecast. - Ensure all orders are shipped each quarter in accordance with the backlog and the sales forecast- Interact inter-departmentally to resolve customer issues- Proactively work with Finance, Operations and Customer Engineering on issues regarding payment terms, shipping terms, lead times and project milestone verification- Track RMAs and drive closure efficiently- Reports and analysis- Review daily backlog and shipment reports and report any discrepancies immediately- Provide accurate and timely reports of forecast, opportunity tracking, shipments, backlog, left to book, etc.- Manage customer portals, prepares run rate and inventory reports by collecting and analyzing customer information and validating sales forecast

Milpitas, Ca.

Worked closely with six Sales Account Managers to support Partner, Distributor and Direct Customer channels to identify opportunities, efficiently leverage resources and maximize revenue. Responsible for the renewal contracts of 50+ companies. My participation directly contributed to the high success rate of the team (96% of revenue targets in 2015). Temporarily covered numerous customer accounts without Territory Account Manager support.- Responded to all Pre and Post Sales inquiries, providing accurate and timely information about legal contracts, quotes, RMA, stock availability, delivery, etc., in support of Outside Sales Representatives for Canadian territory.- Ensured on-time renewal of customer contracts to maximize company revenue, and extended renewal agreements for longer retention. (3 years vs. 1 year).- Investigated existing customers and created a significant number of cross sell/upsell opportunities with customer tailored packages and services.- Actively engaged customers to ensure full customer satisfaction. - Coordinated internal activities of the sales process across various departments (Finance, Legal, Operations, Shipping, and Technical Support). Resolved “Deal Breaker” issues ensuring customer satisfaction.- Tracked and monitored data, prepared and provided monthly forecast and sales activity reports to FireEye Sales Leadership.

Milpitas, Ca.

Order Management Specialist for domestic Evaluation Orders.- Executed order entry for appliance evaluations and maintained exceptional accuracy and timely delivery during a 2X expansion of customer requests.- Developed Domestic Evaluation Process documentation to help Sales team understand order requirements and reduce the time for evaluation orders.- Prioritized shipments and resolved order issues with Sales and Order Fulfillment team..- Implemented Evaluation Quota and Overdue notification process, significantly reducing costs, and increasing the rotation of unit stock by 30%.Responsible for the implementation of the Key Renewal Process and Worldwide License keys.- Created and updated Extension Key Request process (Unit Purchases, Renewal and Evaluation). Implemented process enhancements in Salesforce. to streamline Sales team POV order submission. This resulted in rapid deployment of customer keys.- Engaged with all levels of Management required to expedite the approval process, which reduced the extension key delivery process time by as much as 66% - Supported internal and external requests for License Keys and resolution of License issues - Processed all types of orders (Purchases, Conversions, Renewals and Transfers) during busy time.

Fremont, Ca.

Provide operational support to 5 regional account managers by effectively managing strategic worldwide customer orders. - Executed order fulfillment (Order entry, product availability, order confirmation, RMA return process, inventory swapping, and inter-customer inventory exchanges)- Established regular follow-ups with key customers to ensure customer satisfaction.- Coordinated the order fulfillment process between external customers and internal resources, including Logistics, Sales, and Finance.- Resolved all discrepancies with orders, letters of credit, shipping schedules and channel inventory reports.- Compared forecasts with the backlog and communicated the results to Field Sales- Supervised the merge of customer databases during various acquisitions - With partnership of IT Department, initiated, designed and implemented Oracle enhancements to facilitate order entry: Blanket Sales Agreement, development of “string control” and release of Consolidated Quote. This effort resulted in significantly improved productivity by closing orders quickly.- Developed training documentation for the new Order Management team in India.

Grenoble Area, France

Buyers License Declaration Analyst.- Performed monthly cost estimation for the Accounting department and developed optimized tools to increase accuracy of reporting.- Reviewed software buyers License Declarations and controlled fee payment accuracy.- Developed and implemented a new software subscription process in order to increase company’s software revenue.- Coordinated payment remittance to vendors and managed internal billing processes for Bull subsidiaries.- Analyzed financial and operational information to develop KPIs for keys decision making. Ownership of Expenses and Headcount Management; Analyzed Sales pipeline and the impact on margin forecast.

Sunnyvale, Ca.

Sales Administration activities supporting regional sales team and distribution channels. - Effectively provided product information to Sales representatives, customers, and distributors, including pricing, delivery lead-times, shipment dates, competitive cross referencing.- Fulfilled requests for quotations, order entry and sample requests.- Maintained Sales reports, including graphs and charts for Management.

Paris Area, France

Promoted and developed business with Reseller channels with visits, presentations and negotiations. - Directed Sales of computer accessories and equipment to Distributors in the Paris area.- Exceeded yearly revenue objectives by 20%.

Paris Area, France

- Researched and identified large corporations in a facility management company to evaluate their needs for payroll and accounting software packages.- Developed and presented recommendations for further product developments to senior management.

Bachelor Degree, French Business School, Major In Marketing

Education record