Catherine E. Ingram Email & Phone Number

Cedar Park, Tx, Us

Cedar Park, Texas

*Directed library initiatives, focusing on efficiency and customer-centric policies, which involved training and empowering staff to make customer-centric decisions while serving 20K+ library users*Guided 5 program staff in developing a broader range of programs as we transitioned to a new 46K square foot facility, designed to accommodate the expansion of programming and services*Participated in a panel presentation alongside 3 other panelists, showcasing expertise and answering audience questions about the process of researching and selecting the best Integrated Library System (ILS) provider*Enacted COVID safety measures, enhancing remote technology for online services and curbside pickups, reallocated the budget for digital resources, and ensuring staff employment through public building closure

Leander, Tx

Elmhurst, Il

*Supervised a $2M renovation, which involved enhancing resources and spaces to ensure they were up-to-date, removing outdated information, and providing the necessary resources the community needed*Developed a strategic five-year plan that outlined the library's evolution and response to changes, defining KPIs and return on investment (ROI), establishing the mission, vision, values, and goals*Oversaw the operations of the Adult Services Department, including managing a staff of 25, collaborating on large-scale initiatives, and leading budget reallocations, writing and revising numerous policies and procedures *Directed the transition of the Integrated Library System from an 88-library consortium to becoming a standalone facility, and led a revitalizing project by eliminating outdated resources and transitioning to digital materials *Revamped the staffing model implementing more flexible cross-training strategies and desk scheduling to better align service priorities with patron demands and provide a more holistic service to the community

*Managed an $800K materials budget within a library recognized as one of the top five-star libraries in the country, catering to a diverse age group from high school students age 14 to senior citizens*Managed a staff of 24 members, including librarians, volunteers, data analysts, IT specialists, and operations and planning professionals, to drive successful project execution and maximize ROI for community-wide initiatives*Supervised the execution of community projects by partnering with businesses, museums, colleges, government organizations, and entertainment entities, including 1-2 large-scale projects per year and 15+ monthly projects & program*Coordinated a variety of additional adult services to serve a community of 34K library users, including reference and readers' advisory, technology help, and support in connecting with community resources

*Played a major role in technology planning for the new building*Directed many aspects of the move to a new building*Updated public and staff on building construction via original photos and writing*Oversaw the development of a technology and programming curriculum *Hire, trained, managed and evaluated pages in the Adult Services department*Provided excellent reference service*Managed multiple areas of the collection *Served as webmaster for the entire Library*Taught technology classes to the public and staff*Negotiated and purchased online databases*Researched and made recommendations for many technology purchases

*Developed a website which provided information about our new building referendum (which passed)*Answered patron questions during regular shifts on a challenging reference desk*Collaborated with all library departments to update the Library’s website on a regular basis*Sole technology instructor*Exponentially grew size and use of Library’s website*Participated in a usability improvement group for the 88 member library consortium webpac.

Synergy: The Illinois Library Leadership Initiative is the statewide library community's proactive movement to recruit and nurture future Illinois library leaders. Objectives include self-assessment; discovering and developing personal values; identifying the local, state and global environment; fostering and expanding skills and tools for personal, professional and positional leadership; creating a cohort group; establishing mentoring relationships; and developing a vision of and beyond the field of librarianship.

Master Of Library & Information Science - Mlis

Bachelor Of Arts - Ba, English Language And Literature, General

Education record