Catherine Hardy Email & Phone Number

Des Moines, Ia, Us

United States

- Provided direct patient care.- Developed a diverse set of skills, including customer service, patient care, critical thinking and problem solving, teamwork, communication, multitasking, and attention to detail.- Developed knowledge of regulatory compliance.

- Managed day-to-day operations, personnel, goals, and finances of a 58-bed dual-certified long-term care and skilled nursing facility with attached 32-bed assisted living facility.- Developed and implemented strategies and initiatives to promote quality care that aligned with Haven's mission and values.- Developed Excel tool for forecasting and analyzing financial data that was distributed to the entire branch for more accurate and detailed forecasting.- Managed facility compliance with State of Arizona and Centers for Medicare and Medicaid Services regulations.- Served as the facility's Abuse Coordinator to investigate allegations of abuse, neglect, and financial exploitation of vulnerable adults. On call 24/7 for questions, concerns, and reporting of suspected abuse.- Worked closely with facility Medical Director, providers, vendors, and contractors.

- Completed a 1,000-hour State-approved training program and licensing exams.- Gained hands-on experience at multiple skilled nursing facilities in various aspects of healthcare administration, including training in all departments.

Assistant Manager duties, plus:- Traveled to various plasma donation centers and worked with Center Managers to further develop knowledge of operations management, employee development, regulatory compliance, root cause analysis, and Standard Operating Procedures.- Supported centers in need of operations support by managing training, addressing quality concerns, hiring, supporting production needs, managing employee concerns, and ensuring compliance with rules and regulations.

Center Supervisor duties, plus:- Successfully managed center during extended Center Manager TAFW, including production needs, training plans, employee concerns, staffing, and quality concerns.- Developed employees at all levels through technical training, soft skills development, and promotional guidance.- Ensured center was inspection-ready by ensuring SOPs and cGMPs were followed through observations and coaching.- Managed center talent through interviewing, selecting, onboarding, and promoting staff.

Advanced Plasma Center Technician duties, plus:- Effectively managed day-to-day operations, including production flow, donor questions, personnel, inventory control, and non-conforming event management.- Led continuous improvement through Lean Six Sigma Yellow Belt projects, deviation root cause analysis, and Corrective Action and Preventive Action (CAPA) implementation.- Ensured compliance with BioLife and CLIA requirements by serving as center Technical Consultant. Observed, certified, and recertified staff in appropriately obtaining Total Protein and Hematocrit values from donors.

- Phlebotomy: set up plasmapheresis machines, perform venipunctures, disconnect donors, monitor donors, troubleshoot problems during plasmapheresis.- Medical History: input donor information into database, update donor information as needed, screen potential donors for eligibility including total protein and hematocrit testing, vital signs, and weight.- Sample Processing: collect samples from plasma units, store units and samples, prepare units for shipping.- Reception: maintain donor record files, update donor information as needed, address donor questions and concerns, direct donor to appropriate personnel as needed, answer phone calls.- Other: train new and current employees using Standard Operating Procedures, maintain warehouse organization.- Created a more collaborative work environment.- Improved ability to multitask.- Managed time effectively to maximize production.

Ankeny, Iowa, United States

Bachelor Of Arts - Ba, Biochemistry, Cell And Molecular Biology

Activities and Societies: Phi Delta Epsilon - Pre-Medical Fraternity Beta Beta Beta - National Biological Honors Society Pre-Medical Club.

Certified Nursing Assistant