Catherine Jefferson Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas, United States

• Managed the daily operations of a locally owned restaurant with five employees and average monthly revenues of $47k in 2019 and $28k in 2020
• Assisted the President in the creation and execution of a specialty program named “Warehouse 2 Table” created to help the community gain access to food staples that were largely unavailable due to COVID-19 supply chain.
• Managed daily operations of the “Warehouse 2 Table” program, including design of the order taking and real-time inventory tracking program via Excel, menu and marketing material design via Canva and Adobe, marketing.
• Created and implemented SOP’s related to the challenges brought on due to COVID-19, targeting health and safety of staff and guests, adherence to state and local regulations, and shifting to a greater demand for.
• Assisted the President in researching, interviewing, and comparing third party delivery integration services, enabling the company to partner with GrubHub, DoorDash, UberEats, Postmates, and Favor, while seamlessly.
• Increased fourth quarter average monthly revenues in 2020 by enhancing customer service training to place a greater emphasis on visibility and communication of safety practices, as well as increased marketing for.

San Antonio, Texas Area

• Involved in process improvements for a newly opened location
• Plan and organize daily and weekly duties, ensuring the team is prepared to provide excellent service to customers each shift
• Ensure workplace compliance of applicable local, state, and federal employment, safety, and sanitation laws
• Coordinate with the general and kitchen manager on product and supply ordering and customer satisfaction
• Collaborate with the owner and general manager to collect and review employee performance every three months
• Handle employee relations and customer complaints with effective conflict management and deescalation processes

San Antonio, Texas

• Collaborated with professors to identify skills and competencies, then utilized personal insights, textbooks, and additional research to develop targeted session plans that successfully helped students achieve success.
• Utilized a variety of instructional methods, tailoring each session to maximize the effectiveness of knowledge transfer
• Developed a file system to effectively organize and provide future supplemental instruction leaders with comprehensive records of instructional materials and student reporting
• Fostered a collaborative environment, encouraging peer learning and student independence
• Developed marketing materials and distributed them directly to 60-70 students both in-person and via Blackboard, meeting and surpassing session attendance goals
• Scheduled and hosted up to five group sessions per week, guiding up to 12 students each session through a set agenda with specific goals, ensuring all objectives were achieved

• Conducted working interviews for the purpose of assessing fit, coordinating with the practice manager and office manager on orienting and onboarding new hires
• Trained kennel technicians effectively in standard operating procedures, animal care, Cornerstone software, bio-hazard containment procedures, medical terminology, record keeping, and telephone protocols
• Inputted and updated patient updates, relevant client correspondences, and inventory coding
• Planned and organized weekly duties, ensuring all duties were being fulfilled to the highest standard
• Maintained inventory records and ordered supplies, ensuring the team had what they needed to carry out duties effectively
• Maintained record keeping documents and checklists and printed, copied, and faxed documents when necessary

• Developed excellent customer service skills by interacting with 200+ customers daily, both in-person and via telephone, ensuring accuracy and a quality guest experience
• Planned and organized daily and weekly duties, ensuring the team was prepared to provide excellent service to customers each shift
• Ensured workplace compliance of applicable state and federal employment and safety laws
• Trained 10+ new employees via on-the-job shadowing in standard operating procedures, customer service, and point of service systems
• Trained five new supervisors via on-the-job shadowing in employee communication, team building and management, administrative duties, information security, and workplace safety
• Coordinated with the general and kitchen manager on product and supply ordering and customer satisfaction

Bachelor Of Business Administration - Bba, Human Resources Management And Services

Major GPA 3.93 93 Semester Hours Completed Participated in Inscape 2019 - An externship at HEB and SAWS, receiving in-depth knowledge of.

Bachelor Of Arts - Ba, Psychology, Sociology

Activities and Societies: Inducted into Psi Chi, The International Honor Society for Psychology. Planned, organized, led, implemented.