• Created strategy for, built, and launched the Mobile Fulfillment app, enabling our customers to manage and track their autonomous mobile robot (AMR) and non-AMR picking in one place, saving time and money; the app also enabled all inbound, inventory, and returns workflows for the Shopify Fulfillment Network• Launched and provided oversight for The Bridge, the updated management console that helped warehouse supervisors manage operations and analyze performance data• Managed a UX Generalist and a Product Manger• Led ProMat 2023 booth demo for Mobile Fulfillment app and Chuck (our AMR); designed and led the Modex 2022 booth demo, showcasing our wall-to-wall fulfillment solution• Part of the FLOW 2021 conference leadership team: presented “Introducing Handheld: The Power of 6RS in your Hands”

Recruited to 6RS in its early start up days. Immediately led two newly-formed engineering teams to build out our fulfillment capabilities, focusing on the workflows of associates in the warehouse; introduced the User Experience discipline to the company and recruited and managed our first UXer.• Based on market research, built a case replenishment and returns putaway capability for Chuck (AMR) that enabled customers to have a system-directed putaway process that increased the ROI on their Chuck investment• Introduced Packout and “Mobile Sort” as new products, allowing us to close the largest customer deal at the time while also introducing new batch pick capabilities that enabled us to increase picking throughput• Revamped the user interface in all workflows to make them a more intuitive, unified experience; enabled associates to ramp up, work, and switch between tasks more quickly, thereby increasing operational efficiency and employee productivity and addressing the increased demands and labor shortages our customers faced• Launched additional features focused on increasing warehouse throughput, such as Dynamic Zoning and Alternate Pick Locations• Part of the FLOW 2020 conference leadership team; presented “Beyond Picking: How 6RS Helps with Replenishment and Packout”

Responsible for the digital experience of our paid membership programs on Staples.com and StaplesAdvantage.com; ensure that customers can intuitively discover our programs, enroll without friction, and easily engage as members. • Launched digital discovery and enrollment for Staples Plus and went from purely sales-driven acquisition to 87% of new members coming from online enrollments• Lead the product team that created and continues to develop our global membership service, a rules-based engine which manages and automates membership subscription activities; increased program renewal for our Premium program from 80% to 93% by creating a credit card renewal process• Built a customized pricing tool where members select five eligible products on which they will receive special pricing as part of a program benefit; the tool increases customer engagement with the program and reduces rep assistance needed; 80% of paid members have selected at least 1 product, and another 164k lapsed or declining customers have used the tool and re-engaged as active customers

Owned personalization capabilities on StaplesAdvantage.com. Provided the strategy for product recommendations and accountable for driving incremental revenue in the purchase path. My team also created the unique site experience for members in Staples' first paid membership program, thereby driving member engagement and retention.• Transitioned product recommendation engine from a third-party provider to an in-house solution and introduced new product carousels; reduced costs while also increasing revenue driven by product recommendations by ~24% ($26M)• Introduced a new add-to-cart page which eliminated customer complaints and provided a 30% attribution lift in revenue compared to the previous experience• Built and deployed a membership free trial upgrade experience to 10k clients; provided personalized usage and savings messaging throughout the purchase path to enable discovery of and engagement with the trial membership program, resulting in a 12% enrollment rate into the paid program at the end of 3 months

Led a high-performing product management team responsible for Staples’ distributed order management solutions. Partnered with stakeholders to understand and clearly define needs and balance expectations for order management capabilities. Owned product roadmap; created business cases and advocated for project prioritization across resources. • Recommended and implemented a credit card processing change to reduce chargebacks, sized as a $165k/year problem; identified and prioritized another enhancement to decrease payment capture issues on invoices by 30%• Oversaw team projects which introduced backorder and pre-order functionality, worth over $2.5 million in annual revenue; updated the online return center, which automated returns on over 80% of eligible returns; additional enhancements which led to more than $2 million in annual cost-savings

Managed the Professional Services team responsible for NetSuite’s OMX order management product. With revenue responsibility, managed a portfolio within budget and met or exceeded revenue targets; expanded sales in existing client base and supported new business development. Managed executive-level customer relationships and provided team oversight through the implementation process, ensuring clients became great references. Actively consulted clients and their vendors on order management and ecommerce best practices and product use.• Scoped implementation and then successfully managed delivery and customer satisfaction for NetSuite’s largest client• Transitioned my OrderMotion team through the NetSuite acquisition; increased team’s average utilization from 58% to 78%; doubled the average billings on an accelerated implementation; increased the PS hourly rate 14%, with my team commanding one of the highest average hourly rates across the PS organization• Moderated a panel discussion on order-to-cash best practices at NetSuite’s SuiteWorld conference (2014)

Led in-depth discovery workshops on order management across multiple stakeholder departments; provided gap analysis and managed new business requirements. Architected OrderMotion solutions to create the best front-end and back-end experiences for each client and their customers. Provided strategy for offer and item setup, product information management, category management, warehouse and inventory management, payment processing, call center and customer service operations, and cancellation and returns procedures (and ways to minimize); led client and partner developers through OrderMotion API integrations. Managed a team of implementation consultants.• Selected by VP of Professional Services to revamp implementation documentation and process• Selected by CTO to become subject matter expert on our product’s financial reporting offering• Within nine months, selected by C-level executives to own strategic growth account; successful implementation of account directly contributed to largest client signing on with OrderMotion • Reported to CPO and managed product roadmap to meet largest client’s product requirements

Drove business process improvements that supported operational excellence, growth, and key strategic initiatives. Advised teams on techniques and provided tools to improve client satisfaction, program ROI, and account profitability. Reported to CFO and published e-Dialog’s monthly key performance indicators. • Defined and implemented solution for automated campaign billing reports; reduced manual labor required to create invoices by 30% and eliminated manual errors• Managed a Professional Services continuous improvement program; created forum for employees to propose solutions for everyday problems; contributed to 10% increase in revenue per employee

Based on my performance and ability to collaborate with employees, selected by senior executive team to fill this new role created to measurably increase efficiency and profitability, eliminate complexity, improve internal processes, and provide high-quality products and services within budget.

Managed clients in several vertical markets, including retail, publishing, travel, and B2B. Collaborated with clients to develop annual strategic plans; developed strategies and tactics to support business, brand, and customer goals. Ensured successful execution of all e-mail marketing programs; provided analysis of results to develop future recommendations. Responsible for forecasting, budgeting, and billing. Managed a team of Program Managers.

Scoped and priced new e-mail, database marketing, creative, and technical application projects; gathered business and technical requirements; project-managed flawless implementation in a fast-paced environment. Performed competitive research and analysis and proposed testing strategies. Provided strategy for the integration of new e-commerce web sites with e-mail marketing.

Responsible for the entire campaign production process, including but not limited to project management, content and creative setup and reporting, audience selection, quality assurance, and delivery.

While in college, joined this high-tech startup. Participation in the committed, high-energy environment of a startup provided invaluable experience.