Catherine Keefe - Harris Email & Phone Number

- Manages daily scheduling and staffing for 24/7 Crisis Services shifts, ensuring coverage across time zones, including weekends, holidays, and non-standard hours to maintain continuous crisis support.- Provides administrative support to a team of 45+ Supervisors and a Senior Manager, including calendar management, meeting coordination, training, and report preparation. Assists with documentation, communications, policy development, and payroll/timecards to ensure smooth day-to-day operations.- Offers ongoing coaching, feedback, and support to crisis counselors and supervisors, promoting team growth through targeted skill-building and continuing education programs to address developmental needs.- Leads initiatives to improve retention, community engagement, and wellness for remote crisis workers and supervisors. Implements programs to promote resilience and self-care in high-stress crisis care settings.- Regularly supervises crisis shifts, providing operational and emotional support to frontline staff, ensuring adherence to protocols, and offering guidance during critical decision-making moments, especially in high-volume situations.- Collaborates with the Training Team, Crisis Services, and Executive Leadership to align training materials with operational goals and the Trevor Project's American Association of Suicidology Accreditation. Participates in cross-functional projects to drive continuous improvement and support change management.

Remote (Nyc)

- Led organizational development initiatives by conducting research, assisting with special projects, and performing administrative tasks, including mandated reporting to ensure compliance with legal requirements.- Assisted with providing ongoing constructive feedback and guidance to fellow crisis workers through written and virtual communications, helping to enhance their effectiveness and ensure adherence to best practices.- Facilitated workshops for training new digital crisis counselors, providing peer mentorship to ensure a smooth transition into their roles while promoting their preparedness and professional development.

Remote (Nyc)

- Provided nationwide crisis intervention and suicide prevention counseling to LGBTQ youth (ages 13-24) via text and chat, offering immediate support to those facing critical mental health challenges.- Established trust and cultivated safer spaces, facilitating open discussions on issues such as child abuse, bullying, eating disorders, gender identity, homelessness, mental health, sexuality, self-harm, and suicidal ideation. - Engaged with high-risk individuals at imminent risk of suicide, delivering crisis intervention and providing co-counseling support to fellow Crisis Workers.- Curated and maintained comprehensive resource guides, connecting LGBTQ youth to local and national resources, including LGBT centers, housing, counseling, therapy, support groups, and digital platforms (e.g., chat rooms and forums).- Collaborated closely with the Crisis Services Manager to enhance program effectiveness, streamline administrative processes, and improve the overall delivery of services.

New York City Metropolitan Area

- DJ and event producer, specializing in music selection, hosting, and MC'ing for 100+ parties and events in NYC- Curates unique musical experiences for major brands such as H&M, Lex.App, Telfar, Sky High Farm Universe and Brooklyn-based collectives like Building Black Bed-stuy, Papi Juice and She.They.DJ ensuring alignment with brand identity, and cultural initiatives at prominent events creating inclusive, community-driven spaces for LGBTQ+ and BIPOC audiences - Performes at NYC Clubs such as Le Bain, Elsewhere, Mood Ring, and The Bush, with a 1-year residency at Hush, providing consistent high-quality performances - Manages all event logistics, liaising with venues, bar staff, event hosts, and catering teams to ensure flawless event execution- Handles contract negotiations, invoicing, and payments with clients, ensuring efficient financial processes and clear communication- Collaborates with marketing teams to promote events, leveraging social media and partnerships to enhance audience engagement - Fosters and maintains relationships with venues, agencies, and brands, securing high-profile bookings and repeat engagements

Greater New York City Area

- Managed, booked, curated, and coordinated 3-5 weekly events, including brand launch parties, fundraisers, New York Fashion Week shows, and multi-city activations/pop-ups with 200+ attendees.- Consulted with clients, corporate partners, and their teams on diversity and inclusion through thought leadership, interactive training sessions, and workshops.- Identified and developed strategic partnerships with brands, corporate affiliates, and non-profit organizations such as Equipment, HBO, NYC Pride, Mattel, Planned Parenthood, P&G, Showtime, and Verizon.- Directed event logistics and production, encompassing pre-event planning, day-of execution, and post-event follow-up. Oversaw AV/tech, catering, contracts, content creation, entertainment, RSVP lists, ticketing, and staffing for on-site bar and sales operations.

New York, New York

- Provided crisis counseling, conflict resolution, mediation, group facilitation, and recreational activities to homeless or unstably housed LGBTQIA+ youth (ages 16-24) during both day and overnight shifts.- Assisted with intake processes, orientation of new residents, and conflict resolution between residents, ensuring a safe, respectful, and inclusive community. - Managed the safety, security, and well-being of residents by addressing behavioral issues, conducting regular wellness checks, and intervening in crises as necessary.- Developed and facilitated life skills workshops focused on empowerment, self-care, and mental health awareness for LGBTQIA+ youth.- Supported case management efforts by collaborating with social workers, healthcare providers, and legal services to connect clients with essential resources.- Documented services provided, maintained strict confidentiality, processed paperwork, and liaised with the Office of New York Children and Family Services, EMS, and NYPD to ensure smooth communication and compliance with legal requirements.- Coordinated with facilities management to ensure the upkeep of the shelter, including managing AV/tech equipment for group sessions, recreational activities, and staff meetings.- Provided administrative support by managing scheduling, filing reports, tracking attendance at workshops and programs, and handling emergency protocols.

-Answered multi-line phone system, conducted scheduling for a seven person advising staff, managed office email, and greeted clients at the reception desk in a high-traffic student services office, which provides support to 6,000+ and 2,000+ administrators campus-wide-Developed tracking and student-feedback assessment reports about office traffic, performed archival and database management, filed confidential information, organized all mailing projects, among other special projects as assigned

New Paltz, New York, United States

-Provided logistical and AV technical support via facilities, conflict, emergency andspecial event management for departmental and 3rd party events, such asconferences, major fundraisers, fashion shows, and performances with up to 500attendees-Participated in the hiring process and supervised student employees, HQ/Front desk management and customer service, served as the independent general manager of the Student Union Building during morning, evening, and weekend hours -Performed general administrative support as needed

Bachelor Of Arts - Ba, International Relations And Women'S, Gender And Sexuality Studies

Activities and Societies: President of New Paltz Pride (LGBTQIA+ Student Union)

Advanced Regents Diploma