Created email marketing campaigns with open rates 5% above industry averagePrototyped logos and developed brand names with a 100% client satisfaction rateEnsured accuracy of grammar, spelling, and punctuation as well as consistency in style and tone of essays, letters, legal documents, marketing materials, emails, books, etc.Translated and localized copy from Chinese to English

Led store through a major omni-channel transformation while short-staffed and still maintaining morale and operational excellenceDrove 20% of sales in a $2.5mil door by providing exceptional customer service, accumulating product/industry knowledge, and leveraging eComm and WeChat channelsDevised and carried out courses of action to meet corporate KPI goalsPerformed administrative duties including creating weekly schedules, preparing and presenting weekly reports, managing expenses, and ordering suppliesCreated digital/physical marketing assets and conducted email outreach to clientsOversaw execution of visual merchandising directives adapted to locationRecruited, trained, and developed new employees

Conducted B2B/B2C sales of real estate software by prospecting and utilizing CRM toolsAssisted in optimization of product design and pricing based on customer feedbackLed and managed monthly newsletter discussing renter preferences, current market trends, and other advice for hundreds of property owners