Catherine Liu Email & Phone Number

San Jose, California, United States

Chosen leader and representative for the Chapter of San Jose, the Sursum Corda is a national initiative that serves young adults throughout the US, providing both spiritual growth and development. Collaborated with upper leadership and group members in order to address the key issues involving effective communication, structural framework, and efficiency.Charged with planning events, initiating and building rapport with members of other Bay Area wide groups, managed emails and communications via Flock Note, a communications service for faith-based communities.

Union City, California, United States

Hayward, California, United States

Assisting food insecurity-based organizations in researching evidence-based solutions by participating in food access meetings that discuss on-going projects and potential solutions.Supported multiple distribution sites and community members through community outreach in order to develop more trust and inclusivity between stakeholders.Interpreted key sources of qualitative data that helped identify the challenges facing local food distribution sites.

Cupertino, California, United States

Charged with training new servers in developing knowledge on the menu recipes as well as enforced front of house policies that support the day-to-day function.Worked closely with middle management to ensure all front of house service was up to par in both speed of service and quality of service.Engaged in conflict resolutions through methods of de-escalation and excellent customer service.

San Jose, California, United States

Demonstrated outstanding commitment to customer service by greeting guests and paying close attention to the personal needs of each client – served up to 200+ clients daily.Supervised 6-8 baristas during peak hours throughout the holiday season while maintaining a strong teamwork environment.Assisted the store manager with counting and estimating future paper and beverage cup inventory and routinely monitored the quality and freshness of food products through first-in-first-out (FIFO) practice and temperature checks.Trained 5+ baristas in the art of steaming, in the preparation of Starbucks quality cold and hot beverages, and how to provide legendary service.