Catherine Lowery Email and Phone Number

NCT Float - Work as a patient care associate in an ambulatory setting. Supports a team that covers all different practices throughout the facility. General Medicine, Pediatrics, OB-GYN, GI, Neurology, Urology and several other specialties. Committed to serving the needs and preferences of our patients, faculty and staff. Working in a fast paced team oriented environment.

• Welcomes and greets all patients and visitors, in person or over the phones.• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.• Responsible for keeping the reception area clean and organized.• Registers new patients (AdvancedMD) and updates existing patient demographics by collecting patient detailed patient information.• Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.• Responds to patients', prospective patients, and visitor inquiries in a courteous manner.• Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.

• Provided direct patient care under the supervision of the RN’S.• Performed phlebotomy.• Specimen preparation and necessary documentation for the lab.• Took vital signs; blood pressure, height, and weight.• Collected urine samples and prepared other test specimens, along with the proper paperwork and logs ins.

• Completed medical assistant program with honors. • GPA 4.0• Received five Excellent Achievement Awards• Participated in Service-Learning Partnership.• Medical Assistant program at SBI is accredited by the Accrediting Bureau of Health Education Schools (ABHES)• Completed a clinical externship at Mount Sinai Beth Israel Philips Ambulatory Care Center.

• Ensured that each and every customer interaction was processed in an accurate and timely manner.• Created and monitored daily Reports to reduce the firms risk & minimize exposure.• Hands-on experience as a team leader researching, analyzing and delivering complex assignments in a high-pressure, time sensitive environment.• Actively participated in the daily LEAN huddles to foster process improvement ideas.• Followed escalation procedures when volumes exceeded their thresholds.• Proven organizational and time management skills.• The ability to prioritize dynamic workload as needed to meet deadlines.

Initially employed as Equity Purchase & Sales Associate in operations. Following success in the role, I was approached by another manager to come and work for his department. supporting a different type of product in a multifaceted and fast-paced environment:

• Performed functions supporting the comparison of trades.• Notified clients regarding discrepancies on trades and daily workflows.• Processed Allocation trades for customers through the clients trading accounts.• Maintained daily, weekly, and monthly spreadsheets for trade allocations, processing, and corrections for management.• Assisted department supervisor in balancing client's accounts on a daily basis• Responsible for monitoring e-mails for trade processing, alerts, allocations, and corrections request from clients.

• Supported company trading room, processed orders, wire transfers, reconciled trade discrepancies.• Ensured accuracy of new account setups through Oasysis Direct• Controlled electronic flow of trading transactions from the trading desk, clearing broker and customer accounts.• Assisted with all aspects of trade support including account maintenance, commissions, fees and policies.