I serve as an impartial resource that collaborates with departments to create opportunities for improved efficiencies and effectiveness. These efforts foster learning and growth in individuals, teams, and whole organizations.

Head of North America Learning and Academy, collaborating with Business Unit and Service Unit heads to provide high-quality learning and development initiatives that create the capabilities to achieve overall strategy. I operate in a global environment with colleagues in 6 other countries serving more than 18,000 employees worldwide.➞ Traveled to operational and sales sites in North America to assess needs, coach, and deliver solutions that increased capabilities of employees.➞ Led the implementation of a Learning Management System (LMS) and integrated within 3 months. ➞ Designed, developed, and facilitated workshops to support achievement of high performance culture.➞ Managed Learning and Development Coordinator.

Led the Learning & Development function for enterprise-wide training and organization development.➞ Project Manager for a 2-day leadership workshop for 180 leaders from across North America including sessions on strategy, accountability, emotional intelligence, management expectations for the people manager, performance management, and more.➞ Organized and led a Training Review Board (TRB) that included a diverse group of influential executive leaders. The purpose of the TRB was to ensure that strategic enterprise-wide training needs were identified, developed, implemented and measured using best practices across the organization. Output included a 3-year roadmap of strategic training needs.➞ Determined assessment tools to identify gaps in leadership and to identify appropriate development needs for current and future roles. Directly implemented 360-degree feedback and personality assessments. Coached on gaps for development.

Designed organizational, group, and individual interventions to implement change in areas such as establishing goals and objectives, leadership development, communications, trust and conflict resolution, problem solving, decision making, group dynamics, and growth and development.➞ Used assessment data, competency model, and cultural survey data to identify and develop a leadership training program. ➞ Consulted with leadership and produced team workshops to address each team’s needs such as development of purpose and goals, improved team meetings, and improving communication and trust.➞ Co-developed leadership competency model that includes 12 competencies with descriptive behaviors for each leadership level. Built these competencies into assessment tools to evaluate strengths and potential gaps.

Responsible for developing system-wide processes that enhanced and supported organizational structure, strategy, people, and culture. Developed leadership and work teams to improve processes and achieve performance goals. Supported organization through planned change. Supported all Human Resource policies and procedures.➞ Diagnosed the need for a Manufacturing Team Leader Development program, organized sponsorship, designed, internally developed, and delivered training program for Production Team Leaders. Results included improved communications, more timely feedback, clarification of roles and responsibilities, and increased job satisfaction.➞ Supported Executive Management Team, IT, Manufacturing, and Sales/Marketing Groups in Employee Relations and organizational interventions such as: 360-degree feedback, conflict resolution, leadership development, performance improvement, coaching, and team development.

Achieved sales in Western North America and Toronto and penetrated markets with a leading edge membrane technology. Created sales, developed customer strategies, forecasted sales, educated customers, OEM's, potential customers, negotiated contracts, and maintained customer satisfaction.