Catherine Malone Email & Phone Number

Managed inventory of over 1000 trips, including rooms and variable pricing. Responsible for maximizing revenue and inventory. Developed and implemented strategies based on a guest focused objective.Selected Achievements:Delivered nearly $3m or 6% additional revenue through variable pricing strategies.Developed procedures to increase departure and room inventory based on trends, generating $2.2m in operating margin.Created new and improved crystal reports for weekly executive oversight.

Managed hiring, training and development of over 250 remote trip leaders. Effectively managed multiple variables to schedule the best leaders on trips throughout the world.Selected Achievements:Created new electronic performance ranking system for trip leader compensation and scheduling.Managed a team of ten highly performing full-time and seasonal staff.Partnered with IT to create new in-house travel booking program for leaders, saving company over $100,000.

Managed field activities for Northern Europe, Southern US and Costa Rica regions. Managed staff of 30 trip leaders and oversaw operations for more than 20 trips.

Responsible for up to 26 guests on domestic and international biking and hiking vacations. Responsible for trip logistics, training new leaders and making autonomous decisions regarding budgets, logistics and customer service issues.High performer with ranking of 90th percentile or above based on client evaluations.

Assisted Sr. Credit Analyst in evaluating counter-party risk. Researched and selected minority and women-owned brokers to trade with. Assisted in developing program guidelines.