Catherine Albert Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Primary responsibility for administering the Group Benefits plan and Employee Share Purchase Plan to 1100 employees and retirees in a union focused environment. Design creative and effective strategies to communicate and educate plan details to employees. Engage with third party vendors to ensure plan sustainability and recommend best practices for quick resolution of issues. Provide analysis for annual renewals and quarterly reporting on claims data and trending.

Calgary, Canada Area

Chief leadership and support of account management of 25 Corporate Group Benefit clients with total annualized premium of $120M. Administered all aspects of benefit management, disability strategies and processes, group benefits industry trends and legislation. Structured and devised best practices and training for associates. Seamlessly Conducted quarterly and annual trend analysis.

Toronto, Canada Area

Provided information on benefit plan inquiries and resolved escalated inquiries. Aided in the acquisition of new business by participating in finalist presentations and implementations.Designed presentations that addressed Plan Administrators and Plan Members. Meticulously analyzed client reports to provide meaningful information for clients. Communicated plan features, changes, updates; tracked information and statistics. Strived to improve work processes, methods, environment, customer service, personal and team performance.

London, Canada Area

Coordinated all aspects of client inquiries/support, business development, team collaboration, and training/mentoring. Trained Plan Administrators and assisted Advisors on the website and product offerings. Collaborated with Account Executives at client meetings. Supported 200 clients, providing comprehensive benefits information, and acting as resource for client complaints, complex amendments requests, documentation translation, legislation changes, website issues, billing questions, and reporting.

London, Canada Area