Catherine Betts Email & Phone Number

Shrewsbury, England, United Kingdom

Shrewsbury, United Kingdom

Shrewsbury, United Kingdom

Shrewsbury, United Kingdom

Shrewsbury, United Kingdom

Telford, United Kingdom

Working closely alongside Client Management Director to deliver efficient, quality management to colleagues, whilst managing a large portfolio of key French, Spanish and International clients. Identifying and executing efficiency measures within the team, and quality assurance.Tradedoubler generally considers Client Managers for promotion to Senior Client Manager after a minimum of 18 months in the role. I was promoted to Senior Client Manager after 15 months as a Manager, thanks to my… Show more Working closely alongside Client Management Director to deliver efficient, quality management to colleagues, whilst managing a large portfolio of key French, Spanish and International clients. Identifying and executing efficiency measures within the team, and quality assurance.Tradedoubler generally considers Client Managers for promotion to Senior Client Manager after a minimum of 18 months in the role. I was promoted to Senior Client Manager after 15 months as a Manager, thanks to my consistently good performance in this role. Key Responsibilities: • Supervising and supporting team in day to day tasks• Quality assurance, investigating & resolving issues, identifying training needs• Prioritisation of tasks/processes and delegation of tasks across the team• Recruitment, selection & training for new team members• First-line support for publisher and advertiser enquiries within agreed service level agreements• Logging all Client enquires via the internal system (CRM)• Management of invoicing administration• Analysing performance of key Clients via company’s proprietary advanced reporting intelligence suite• Forecasting expected performance for portfolio of clients, in order to determine budgets• Regular client calls, providing consultancy and new strategies• Screening of new publisher applications• Building strong relationships with key colleagues & teams Show less

Telford, United Kingdom

Fully competent and responsible for the day to day delivery of Client tasks and processes. Contributing towards delivering efficient, quality management to clients and colleagues. Responsible for identifying and executing efficiencies within the team and quality assurance.

Telford, United Kingdom

Responsible for the day to day management and delivery of processes and tasks. Contributing towards delivering efficient and quality management for Client’s across all service levels and products.The role incorporates a variety of administrative, financial and management responsibilities whilst overseeing relationships with all key stakeholders (Advertisers/Client, Publishers and Agencies) across Europe and beyond.

Main responsibilities included: - Managing a team of approximately 50 members of staff- Organizing staff rotas using the Intelligent Queue Management system - Ensuring all legal training and paperwork is completed- Keyholder and responsible for dealing with large sums of money- Maintenance of department equipment, liaising with the company’s technical support teamSelected for the company’s Management Development Program

Post-Graduate Diploma, European Languages (Spanish) & Cultures

Modules studied include: - Language Development - Research into European Identities - Translation Project - Research into Cultural.

Bsc In Modern Languages And Translation Studies (French And Spanish) Including Assistantship Abroad, First Class Honours

Modules studied include: - Advanced Translation (French) - Interpreting (French) - Spanish Research Dissertation – A study.