Catherine H. Email & Phone Number

Adelaide, Sa, Au

Adelaide, Australia

Edinburgh, United Kingdom

Managed Cairn Energy's GIS systems development, BAU and service delivery supporting Exploration, New Venture, Logistics, HSES, Commercial and Legal teams.Technical LeadIn-house technical lead on the successful implementation of a distributed solution across four countries. This is underpinned by the Esri platform including ArcGIS for Portal, ArcGIS Online, ArcSDE, Desktop and mobile application such as Collector and Survey123.Prioritise and provide hands-on support for daily requests including data creation, geodetic QC, cartography and map production and technical support.Initiate and manage the implementation of standard geospatial schemas and metadata including Licence, Well, Seismic, Survey, HSE and Logistic into ArcSDE.Assisted in the creation of geodectic QC protocols and manage ongoing requests from the business.Monitor and provide application support for the Cairn GIS Live and Test environments, third party services.Provide technical support or guidance when integrating or data sharing with business tools such as EPMS, Petrel and Petrosys.Implemented the use of SharePoint for GIS for internal and external parties.LeadershipEnsure requirements are scoped, budgeted, responsibilities agreed (internal and external) and use cases, project plans, test scripts, configuration documents, training or knowledge base documents are made available. I also regularly create reporting dashboards on progress, risk and expenditure.Managed small team of GIS Analysts and Esri Product specialists

Edinburgh, United Kingdom

Managed technical support and service delivery the Forester GIS Live environment, a bespoke ArcGIS system, including Desktop, Server, Mobile technologies, with approximately 1000 users across the UK in 20 District and 5 Head Office locationsLine managed a small team and set KPI objectives, performance reviews, identifying development, prioritising tasks and targets plus mentoringManaged release process and supported country GIS Managers in the bi-annual upgrade of Forester GIS or as part of a continuous improvement program, upgrade of ArcGIS or subsequent patches Liaised closely with the Build, Test teams through UAT phases to minimise issues on release into Live.Managed RFC and Bug budgets and prioritised based on impact and user demand their development into patches or new Forester GIS releasesCreated and published technical and training guidance, ‘how to’ and ‘known issue’ papers for content, layout, intended audience and brandingAnalysed and reported trends and impacts of support issues, ArcGIS licencing and Forester GIS module usage

Edinburgh, United Kingdom

Technical Lead for Forester GIS in Forest Enterprise Scotland (FES). This application is a highly bespoke Desktop, Server and Web solution used by 400 staff.Managed bi-annual upgrade of 12 Forest District offices over a three month window. Scheduling and buy-in from each site was critical as the process required 1-2 days downtime.Implemented Assyst (incident management software) to improve service delivery for FES and due to its success, it was then rolled out to FE England and FE WalesGathered requirements and conducted analysis on areas such as training, performance, stability of systems and provided recommendations to the Forester Team or FES managementBuilt and maintained strong, positive relationships between Forest Enterprise Scotland and Forestry Commission business units

Adelaide, Australia

Lead the ArcGIS Desktop Support Team with analysts based Australia wide. Ensured SLA targets were met or exceeded and the teams content and responses were correct and appropriate.Developed strong relationships with clients, specifically in the utility and state/federal goverment sectors.Focal point for critical support issues that involved all areas of an Enterprise GIS system including Database, Server and Desktop technologiesSupported the Pre-Sales team within the sales development framework and showcased new Esri technologies at industy specific or general user group conferencesAs a certified Esri Inc and ArcFM trainer, conducted training courses across Australia to a wide range of students with differing proficiencies Mentored and reviewed progress of junior colleages in support, training and presentation skills

Master Of Science (Msc)

Bachelor'S Degree