Catherine Mowbray-Lorenz Email & Phone Number

Greater San Diego Area

Carlsbad, Ca

Hired to open and oversee the day to day operations of the new Carlsbad location and serve a growing, satisfied member base. Developed and organized on-site events for the north county community; established valuable strategic alliances and provided superb customer service in a welcome, supportive environment designed for maximum productivity. Acted as a peer advisor and sounding board to the entrepreneur-members. With three locations in San Diego, Hera Hub provides a professional coworking and meeting space in a spa-inspired environment.

Greater San Diego Area

Directed management of Patient Satisfaction reporting, data tracking and trending, analysis for Inpatient, Outpatient Oncology, and Emergency Departments. Developed, facilitated, collaborated on pro-active service excellence initiatives with nursing and physician leaders. Created and entrenched robust programs to educate staff and clinicians in effective best practices and cultural transformation to improve Patient Satisfaction scores. Designed and presented Service Excellence New Employee Training, twice monthly; team lead and project manager on system-wide patient satisfaction initiatives. Managed Press Ganey relationships and department budget.Managed the day to day work in Patient Experience; ensured accurate data reporting of complaints and grievances while ensuring patient-centric care, compassionate communication. Supported C-Suite executives with leadership responses to patient concerns. Frequent presentations to leadership, training programs to new employees, and in-patient units in collaboration.

Greater San Diego Area

Business Development, Hospitality Services, Event Creation and Management, Executive Training• Estate Manager, Rancho Santa Fe, CA – contracted for 5 months, while clients lived overseas. Created infrastructure for operations and managed all aspects of security, household maintenance, repair, banking, bookkeeping, insurance and staff for the upkeep of a 20,000+ sq. ft. residence, 5-acre property with 14 luxury vehicles on-site. • Director, Business Development, The Culinary Wizard, LLC, San Diego – Created concept, developed marketing plan, managed complex special events, maintained highest–rated customer service for upmarket, full-service catering and event planning firm. Created marketing materials and website content. Liaised with key partners in the community, managed vendor relationships.• Designed and delivered successful executive coaching in Powerful Presentation Skills, Cross Cultural Communication, resulting in a management promotion and reduction in fear of public speaking for an executive’s keynote address. Used a blended learning approach, researching and customizing content to achieve maximum success and client satisfaction. Created Speak Your Way to Success webinars for Entrepreneurs. • Managed complex projects with oversight of legal team to facilitate intellectual property rights with international, U.S. patents and trademark for a high-tech multi-million dollar security product.

Education record

Education record