Catherine Hartingdon Email & Phone Number

Toronto, ON, CA

• Achievements:
• Exceeded national monthly sales targets for 11 consecutive months.
• Developed incentives plan to ensure the successful launch of the Kona and Santa Fe.
• Presented sales and marketing strategy to Dealer Principals of over 60 dealerships during Eastern Zone (QC) grassroots conference.
• Re-designed monthly competitive reports.
• Created a bank of reporting processes for the department and trained new employees.Responsibilities:

• Managed production orders of over $2 billion annually.
• Monitored and reported on inventory levels (including dealer stock, sold orders, aged vehicles), shipping logistics and billing.
• Optimized order quantities for car lines, trims, and factories.
• Point of contact for international factories (Mexico and US), regional zone office staff, and partners (Glovis, Mobis).
• Assisted with semi-annual intern on-boarding.

• Launched a new customer experience survey and reporting platform.
• Improved JDP customer satisfaction rank to 4th among non-luxury brands (vs.12th)
• Recommended enhancements to increase survey completion rates.
• Supported key initiatives to improve sales and after-sales experience (Mystery Shop program, Walk-around)
• Developed processes to improve customer sales and service satisfaction across dealer network.
• Created and led training presentations in French and English for field and dealer staff (sales/ service managers).

• Executed all policies, procedure and compliance requirements, exceeding correspondence KPIs.
• Maintained exceptional knowledge and understanding of all ongoing programs, products and services.
• Collaborated closely with warranty, sales, finance, and technical departments as well as field staff to resolve customer issues.
• Nurtured lasting relationships across dealer network.Additional responsibilities:
• Assisted Team Lead with escalations.
• Coached new employees.

• Broadened membership base and suppliers
• Created and edited marketing documents
• Translated annual directory
• Point of contact for external and internal customers Additional Responsibilities: Montreal RV show
• Engaged target audience to convey key information
• Booth set up, organization and tear down

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Varsity Soccer Team, Orientation Week Team Leader, Annual Charity Fashion Show Completed a double major and.

Bachelor’S Degree, Fine And Studio Arts