• Optimize value driven through the Agile release train (ART) by facilitating Program Increment planning sessions and resolving issues.• Manage and coach Scrum Masters in Agile best practices.

• Lead three Scrum teams to 100% acceptance of user stories 97% of the time across a 9-month period.• Manage teams toward implementation of two or more successful releases to production each month.• Mentor Scrum Master and other members of Agile Release Train (ART) in Agile best practices.• Hosted Program Increment (PI) planning orientation sessions and created training guide for train’s first virtual PI planning.• Assist Release Train Engineer with Agile ceremonies including a virtual Program Increment planning by finalizing agenda, creating icebreakers, and scheduling the PI Scrum of Scrums.• Guide Product Owner and team through backlog grooming, demonstrations, retrospectives, and daily stand-ups.• Demonstrate expertise in Rally while measuring velocity and identifying achievable challenges for Scrum teams.• Foster and maintain positive relationships with team members and managers within a highly matrixed organization.• Build project wiki pages using Confluence and provide training to managers and colleagues.• Successfully managed and implemented four projects as an Enterprise Project Manager.• Demonstrated financial acumen when assessing remainder of year and total year variances.• Proactively sought and implemented opportunities to challenge the status quo by collaborating with teams and customers to improve processes and effectively communicate process changes across internal and external teams.

• Developed and maintained project pipeline report for use as primary tool for pipeline visibility and resource allocation.• Partnered with asset managers in order to develop Tier 1 estimations for Healthcare Provider and Reimbursement Application (HCPR) Support Group.• Spearheaded documentation and implementation of change management process for Accelerated Integrated Market Solutions (AIMS) Fee for Value (FFV) program, ensuring change requests are documented and evaluated.• Managed reporting of FFV resources by combining data from Clarity reports and communicating to project managers.• Analyzed cost variances with program leadership in order to support and implement action plans.• Improved efficiency of HCPR intake process by creating project spreadsheet to centrally house essential information.• Served as Rally administrator for various FFV projects by adding new users and providing a hoc support.• Led administration and maintenance of various SharePoint team sites.

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• Managed up to 5 projects simultaneously, proving ability to multi-task in a fast-paced environment. Projects involve research, selection, and testing in a variety of online tools such as talent acquisition, video interviewing, teacher evaluation, learning management, project management, survey, and data visualization platforms.• Innovated ways to attract and retain diverse talent such as sharing job opportunities on LinkedIn and Facebook as long-term member and ambassador of Diversity Recruitment Committee.• Facilitated over 200 product demonstrations, from cold calling vendors to creation of knowledge hub. • Demonstrated commitment to positive onboarding experience for new hires and high level of customer service for tenured staff as Technology Services Learning Liaison, and for Finance as interim Learning Liaison.• Mentored new team members through shadowing and shared responsibilities.• Provided high-quality consulting services through external client technology advisory work. Services included:--Delivering data-driven system recommendations for essential metrics in partnership with data analysts,--Facilitating vendor selection process for applicant tracking, video interviewing, and observation systems, educating clients on best practices in requirements documentation, use cases, and sandbox testing. --Building form-based solution in Zoho Creator web application so client could transition from Excel spreadsheets to system with reports of actionable data such as ratings distribution and development areas.

• Implemented web-based faculty credential data solution, Activity Insight by Digital Measures:--Led requirements workshop sessions and interviews with vice presidents, managers, and subject matter experts to elicit and document business requirements and web page modifications.--Collaborated with solution architect, vendor client manager, institutional research, and data analytics to map business requirements to existing data fields and add new data fields; over 115 customized solutions were made across 23 screens.--Developed use cases and annotated branded mock-ups for single sign-on solution from faculty portal to Activity Insight for two universities.---Coordinated two user acceptance test sessions: phase 1 for faculty and phase 2 for administrator role and guest reviewer role, to be utilized by accrediting commissions.--Presented overview of customized solution to executive academic council consisting of Chief Academic Officer, University Presidents, and Senior Vice President, Corporate Development.• Successfully contributed to deployment of over 1,000 employees to Avaya phone system during pilot project:--Interviewed multiple business units and documented natural language business requirements.--Quickly learned technology and functionality in order to document functional specifications.• Developed Unified Modeling Language diagrams such as use cases and activity diagrams.• Coordinated testing for multiple stakeholders and wrote user acceptance test plans and scripts.• Demonstrated excellent problem-solving skills during post-deployment validation support phase.• Post-pilot, elicited business requirements from 22 stakeholder groups for enterprise-wide implementation of Avaya phone system to over 4,500 employees.• Conducted detailed post deployment validation to ensure accuracy of menus and routing.

• Demonstrated success in fast-paced environment by launching eCollege learning management system in accelerated timeframe of 3 months. --Wrote business requirements for vendor and internal customers, encompassing single sign-on from student portal and integration points with CampusVue student information system, Waypoint assessment tool, online library database, and Turnitin plagiarism detector tool.• Authored user stories and coordinated user acceptance testing for Faculty Management System. Return on investment consisted of reduced operational costs in faculty recruiting, scheduling, and payroll functions due to automation, integration with CampusVue student information system, and reporting capabilities.• Created “Role of the Business Analyst in Agile Projects” supplement to department handbook. • Contributed to development of organizational strategy for Agile implementation in projects with a focus on Scrum as member of Agile task force. • Served as ScrumMaster for Waypoint Outcomes project, which focused on redesign and usability of assessment tool that provides online rubrics.--Business stakeholders consisted of instructional designers, trainers, and curriculum coordinators.• Developed user stories for integration of Waypoint with learning management system.• Project managed creation of institutional assessment websites for two universities, designed to assist faculty and administrators during assessment process by accrediting commissions.• Developed diagrams for business processes to identify inefficiencies and design proposed states.• Promoted communication of project documentation and information through SharePoint site.

• Demonstrated exceptional interpersonal skills while building relationships with cross-functional teams and clients.• Developed and presented Operations and Quarterly Business Reviews, Labor/Volume reports, and Business Plans for clients and upper and middle management.• Implemented solutions such as automation and software utilization to improve business processes and data integrity.• Maintained, analyzed, and updated budget, forecast, and labor data for reports, presentations, and customer requests.• Created training guides and administered training for Oracle order management and RMA processes.• Decreased inter-departmental email traffic by quickly learning logistics of eRoom document repository, creating and organizing eRooms and files, and training others on eRoom use and benefits.

• Led project to automate affiliate invoices, resulting in a 75% increase in speed of invoice processing.• Planned and conducted meetings with cross-functional teams to improve processes.• Wrote requirements for and tested implementation of invoice interface from PeopleSoft CRM to Oracle.• Created Excel reports and pivot charts detailing affiliate company costs to assist management with budgeting and cost-saving strategies. Played key role in reducing affiliate costs by 45% in four months.

• Planned and implemented projects designed to encourage customer self-service through automation and use of Online Customer Service (OCS) website. Projects supported included: GoPhone online customer service, electronic billing payment and presentment, and Genesys SoftPhone.• Facilitated, planned, and participated in project-related meetings.• Led requirements gathering sessions, created workflows and use cases, and obtained sign-off on business requirements documents.• Conducted and wrote scripts for User Acceptance Testing.

• Played key role in system integration during acquisition of Los Angeles Cellular Telephone company by AT & T Wireless.• Utilized Crystal Reports, CentreVu and TCS to monitor call center performance.• Supervised new hire and tenured customer care representatives in a call center environment.• Coached representatives on a monthly basis and monitored performance improvements.• Displayed subject matter expertise and strong leadership skills by resolving escalated customer issues and providing subsequent coaching in areas such as empowerment.