Catherine Podkul work email
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Catherine Podkul personal email
Experienced professional within the Information Technology industry.Solid business and technical skills focusing on providing clients and internal groups with outstanding customer service. Knowledgeable in on-site support for hardware, software, desktops & laptop computers, printers, Telephony and Application Support. Excellent verbal and written communication and interpersonal skills.Specialties: • Customer Service • Incident Trouble shooting & Resolution • System Administrator with Avaya Applications• Asset & Lease Management
Kcm Technical -(Contractor For Fca Us)
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Intermediate Manufacturing Applications And Infrastructure SpecialistKcm Technical -(Contractor For Fca Us)Michigan, United States
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Intermediate Manufacturing Applications & Infrastructure SpecialistKcm Technical -(Contractor For Fca Us) Aug 2019 - PresentFca Sterling Stamping Plant, Sterling Heights, Michigan
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Business AnalystPenske Vehicle Services Jun 2018 - Jan 2019Troy, Mi -
Business AnalystPenske Vehicle Services Jun 2018 - Jan 2019Troy, Mi
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Business Process & System SpecialistTechnical Engineering Consultants, Llc (Contractor For Fca Us) Jul 2013 - Mar 2018Mopar Hq'S Centerline, MiBusiness Process & System Specialist Responsibilities include working with various groups across IT Telecom, Customer Care and external vendors by supporting efforts to resolve call routing issues.Other responsibilities include System Administrator for creating, maintaining and deleting Agent IDs, Station IDs within Avaya applications. Applications such as Avaya Site Administration (SM), Avaya Contact Recorder, and Aura Messaging Voice Mail System.Maintain Avaya CM contact center with the programming of basic call flows, announcements, VDN’s and Vectors. Test and Implement new and existing call flows within the Avaya Telephony System and third party vendors Telecom Systems.Incident Manager contact to troubleshoot voice/telephony hardware/software issuesWork with Telecom and 3rd Party Vendors to support Business & Stakeholders requestsProvide after hour support for Incidents ticketsPerform various monthly Telephony reportsManage Call Flows diagrams
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Service Request ManagerHp Enterprise Services Apr 2010 - Aug 2012Pontiac, MiManage the end to end Non Standard Service Request (NSSR) process from receipt of a service request through proposal, approval and delivery. -
Asset AdministratorHp Enterprise Services Jul 2009 - Apr 2010Managed database of 100,000 asset records on a daily basis to maintain record accuracy.
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Business Services AnalystElectronic Data Systems Mar 2008 - Jun 2009Validated monthly asset dispositions such as refresh, retire, buyout, or lease extensions for General Motors assets for the GM Online platform.
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It System TechnicianElectronic Data Systems Jun 1992 - Feb 2008Provided on-site and remote support for desktops, laptops, printers, and LANs for General Motors On Line (GMOL) Platform.
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Business Relations AnalystElectronic Data Systems Oct 1988 - May 1992Served as the point of contact for all services related to voice, hardware and software support, and mainframe systems.
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Inventory Control SpecialistElectronic Data Systems Jun 1987 - Sep 1988Conducted inventory audits and assisted client accounts with the placement of equipment
Catherine Podkul Skills
Catherine Podkul Education Details
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Computer Information Systems
Frequently Asked Questions about Catherine Podkul
What company does Catherine Podkul work for?
Catherine Podkul works for Kcm Technical -(Contractor For Fca Us)
What is Catherine Podkul's role at the current company?
Catherine Podkul's current role is Intermediate Manufacturing Applications and Infrastructure Specialist.
What is Catherine Podkul's email address?
Catherine Podkul's email address is cp****@****ces.com
What schools did Catherine Podkul attend?
Catherine Podkul attended Walsh College Of Accountancy And Business Administration.
What are some of Catherine Podkul's interests?
Catherine Podkul has interest in Volunteering, Outdoor Activities, Gourmet Cooking, Camping, Travel.
What skills is Catherine Podkul known for?
Catherine Podkul has skills like It Service Management, Active Directory, Lotus Notes, System Administration, Databases, Requirements Analysis, Computer Hardware, Business Analysis, Service Delivery, Remedy Software, Disk Imaging, Fixed Asset Management.
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