Catherine Wei Email & Phone Number

Lithonia, Georgia, United States

• Responsible for coordinating, maintaining, and administering all aspects of the office
• Follow office workflow procedures to ensure maximum efficiency; train all new team members
• Maintain files/records as well as support teams with various administrative tasks
• Deal with all customer complaints and issues
• Monitor office supplies and inventory as well as maintain vendor relationship management
• Work with and follow up with Practice Administrators regarding office work

Tucker, Georgia, United States

Brookhaven, Georgia, United States

Responsible for the facilitation of daily office activities including managing correspondence and streamlining guest services-Assisted with daily administrative duties-Coordinated successful transitions between various scheduling systems-Worked with brand representatives and maintained all product displays-Oversaw front office staff and ensured proper.

Responsible for supporting the General Manager in the day-to day leadership and overseeing front office operations-In charge of physical inventory counts and replenishment orders-Dealt with customer relations-Maintained all client and staff scheduling-Trained all new hires, therapists and front desk associates-Handled all deposits and money management

Vinings

Administered and managed staff as well as being responsible for a multitude of office tasks-Handled all inventory management-Maintained an elevated customer experience to clientele-Trained all new staff in proper store procedures-Provided support to the owner with various management tasks

Greater Atlanta Area

• Dealt with multiple insurance carriers regarding worker’s compensation and general liability policies
• Kept detailed reports of all correspondences with insurance carriers
• Filed documents for businesses
• Tracked commissions and kept track of policy renewals

• Confer with customers by telephone to provide information about products, take orders, keep records of customer interactions or transactions, and recording details of inquiries, complaints, or comments, as well as.
• Keeping accurate records of discussions or correspondence with customers.
• Communicating courteously with customers by telephone.
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service consultants.
• Issuing refunds or compensation to customers.

• Managed a barista team to provide world class customer service to a multitude of customers, many of which are regulars that come through the doors every day.
• Explored clients’ daily needs in order to produce incredible customer service from the moment they walk through the door.
• Analyzed daily sales and average ticket goals to meet and exceed weekly goals.
• Assisted store manager with daily and weekly orders and counts for the stores; making sure the inventory management system is up to date.
• Handled money and kept track of daily deposits to the bank; made sure the safe and registers were always at the specified amount.
• Delegated tasks to baristas to make the store a clean, inviting place for each and every consumer

• Provided top notch customer service in order to deliver sweets and treats in exchange for smiles
• Set up the store in the morning and laid out all the ingredients necessary to ensure customer satisfaction.
• Created a positive environment for customers and encouraged them to try new flavors.
• Assisted manager and coworkers with producing the best ice cream for consumers.
• Handled the store alone at busy hours of the night mixing ice cream and ringing at the register.

Education record

Education record