Catherine Sheehan Email and Phone Number
Catherine Sheehan work email
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Catherine Sheehan personal email
Catherine Sheehan phone numbers
Experienced Software and Technical Support Engineer with a passion for problem solving and customer support :)
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Software Engineer IiMeazure Learning Jul 2021 - PresentMcclean, Virginia, Us
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Technical Support EngineerTakeoff Technologies, Inc. Aug 2020 - May 2021Waltham, Massachusetts, Us- Responsible for frontline technical support for Takeoff clients in the online groceryfulfillment industry.- Handle overnight and weekend support coverage.- Work interdepartmentally with software engineering and account teams tohandle ticket escalations and high severity issues.- Regularly contribute documentation and troubleshooting guides to the customerfacing Zendesk help center. -
Senior Digital RecruiterRobert Half May 2019 - Feb 2020Menlo Park, Ca, Us- Source, screen and qualify potential candidates to fill creative technical roles in the Boston area.- Stay up-to-date on industry trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.- Conduct interviews and assess candidates’ relevant knowledge, technical skills, soft skills and aptitudes.- Exceed rigorous weekly and monthly candidate and client engagement and activity metrics. -
Technical Support & Customer Success EngineerCyberx Dec 2018 - May 2019Waltham, Massachusetts, Us- Assisted enterprise customers in North America throughout the post sales cycle. Provide initial on boarding, further customized training, and assistance with any software bugs or support tickets.- Documented and distributed a comprehensive internal customer success team playbook detailing processes and procedures for new hires and reference.- Travelled onsite to customer headquarters to assist in initial product deployments, as well as in person follow up trainings and health checks.- Worked with marketing and pre-sales to provide product demos and webinars for prospective customers when needed. -
Senior Technical Support EngineerThreat Stack, Inc Aug 2017 - Nov 2018Boston, Massachusetts, Us- Troubleshot and triage customer issues, while maintaining timely status updates in the ticketing system.- Worked cross-departmentally with Sales, Development, Services and Product Management.- Liaised with the development team to escalate bugs, assist with issue reproduction and customer communication.- Participated in an on-call rotation. -
Technical Account ManagerCrowdstrike Feb 2017 - Aug 2017Remote, Us- Primary point of contact for support for premium customers.- Worked with development engineers, product management, and other internal teams to provide the most effective solutions to customer issues.- Maintained control of the overall resolution for any escalated case, and provide updates in a timely manner.- Assisted in writing custom queries and API scripts to drive automation and custom reporting. -
Sales EngineerCarbon Black, Inc. Oct 2015 - Jan 2017Palo Alto, California, Us- Demonstrate Carbon Black's products to prospects, customers and partners through webinars and product demos.- Build and strengthen prospect and partner relationships.- Ensure a smooth transition from the pre-sales process to implementation.- Assist in evolving and standardizing best practices for the Sales Engineering team.- Model Carbon Black core values: Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, Teaming -
Senior Infotech ConsultantPlymouth State University Feb 2013 - May 2014Plymouth, Nh, Us- Provided technical support over the phone and in person.- Assisted with password resets, network connection, virus detection and removal, and general troubleshooting.- Logged and categorized tickets when issues were resolved.
Catherine Sheehan Skills
Catherine Sheehan Education Details
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Plymouth State UniversityComputer Science
Frequently Asked Questions about Catherine Sheehan
What company does Catherine Sheehan work for?
Catherine Sheehan works for Meazure Learning
What is Catherine Sheehan's role at the current company?
Catherine Sheehan's current role is Software Engineer II at Meazure Learning.
What is Catherine Sheehan's email address?
Catherine Sheehan's email address is cs****@****ack.com
What is Catherine Sheehan's direct phone number?
Catherine Sheehan's direct phone number is +161739*****
What schools did Catherine Sheehan attend?
Catherine Sheehan attended Plymouth State University.
What skills is Catherine Sheehan known for?
Catherine Sheehan has skills like Web Development, Php Applications, Technical Support, Technical Training, Troubleshooting, Software Development, Networking, Integration, Databases, Java, Salesforce.com, Sales.
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