Catherine Smith Email & Phone Number

Mississauga, Ontario, Canada

As an Inside sales Account Executive, I have excelled in building relationships with commercial customers through maintaining ongoing meaningful contacts with both prospective and already established accounts. I am a positive contributor to the overall achievement of the Sales Team’s sales cycle, goals and objectives. I am involved in commercial business to business selling through leveraging sales opportunities, maintaining and updating all sales- related activity information in the customer relationships database and systems including market and competitive intelligence.

Mississauga

Having been in International moving for over 4 years, I knew that building strong connections with my clients moving internationally, to fully understand their needs was key to achieving a seamless move. Since no two moves are identical, I owed my success to effective listening each time, offering solutions that meet the unique requirements of each moving scenario in a timely manner while ensuring that all information needed was received well in advance, for planning purposes. I liked to share experiences of those many happy professionals and families who had moved with us in the past, to put the customer at ease knowing they were dealing with key players who had perfected the art of international moving. We teamed up with key channel partners locally and overseas to ensure consistency throughout the process , until delivery was completed at either the local or overseas destination.

Mississauga, On

As a well rounded sales professional, I knew that building strong connections with my clients moving internationally, to fully understand their needs is key to achieving a seamless move. I owed my success to effective listening each time, since no two moves are identical. Offering solutions that met the unique requirements of each moving scenario in a timely manner was of great importance, while ensuring that all information needed for the move was received well in advance, for planning purposes. I liked to share experiences of those many happy professionals and families whom I had moved to put the customer's mind at ease knowing they were dealing with key players who had perfected the art of International moving. We teamed up with key channel partners overseas to ensure that the service offered was seamless from the survey stage until delivery was completed at the overseas residence.

Mississauga,On

My role at Shaw Communications was to source for new sales leads from existing and new customers while selling and upselling company services and products. I was involved in processing, updating and maintaining historical data by documenting program changes and revisions, identifying widespread problems: trend identification and assisting new and existing customers with system troubleshooting and upgrading.

At Virgin Atlantic Airways I managed a team of ten Contact centre agents who were directly involved in selling the company's services and products. This involved supervising, providing leadership to the team, setting and managing the budget for the contact centre, setting and managing key performance indicators, meeting personal and team's sales targets and building and developing customer service frameworks. Other initiatives that I was part of were developing and implementing database marketing initiatives, designing and formulating customer surveys and identifying training gaps and designing programmes to bridge those gaps. I was also involved in the actual selling because I am a firm believer in a hands on approach to management.

My main duties involved streamlining customer service programs with a 40% reduction in customer complaints, creating training and personal development initiatives for new staff & interns and managing the loyalty programme. I was took part in the operational side of the business whenever we had flights arriving or departing and performed sales and agents roles during peak seasons.

I was mainly involved in handling corporate accounts and walk- in clients. Part of my duties included cold calling to generate new business while keeping in touch with existing accounts to ensure that all their needs were met in a timely manner. Our corporate business grew by over 100% during my tenure in this role and hence my promotion to the sales and reservations supervisor.

Masters In Business Administration (Mba) With Merit, Total Quality Management

Marketing, Business, Management, Marketing, And Related Support Services