· Transitioned a department from waterfall to agile by standing up four scrum teams which reduced delivery from months to weeks · Established policies, procedures, and metrics to guide the teams application of Agile principles· Coach and train individuals and teams on Agile / Scrum · Serve as the lead BA for three scrum teams · Serve within the community of practice for both agile and waterfall to help further the growth, learning opportunities, and improve standards across the enterprise · Ensure teams are focused on highest business value

· Analyzed data to identify opportunities for business process improvement and present findings with recommendations to management for roadmap planning · Prepared detailed recommendations for implementation of new processes and systems· Created and maintain the project plan, including issues, risks, milestones, and change management processes · Managed the business reengineering of an O&M product · Created and managed business processes · Produced wireframes for new functionality

• Consult with end users to identify test case scenarios for user acceptance testing• Create and manage business processes • Supervise data entry and ensure quality assurance measurements are achieved • Manage vendors ensuring SLA are in place and resolve any issues • Analyze and identify prospective customer data and present findings to management • Monitor customer experience feedback and summarize findings for management • Supervise data entry and ensure quality assurance measurements are achieved • Business development and prospect management • Participated in a Trade Study to select constituent relationship management (CRM) system

• Created workflow diagrams and procedural manuals for new hire training and the financial contribution process reducing cost and improving accuracy and timeliness• Consulted with end users to identify test case scenarios for user acceptance testing• Participated in the execution of user acceptance testing• Designed new donor receipt to improve donor communication, reduce operational cost and increase revenue • Negotiated the lockbox vendor contract and SLA reducing annual processing costs by 49%• Managed the end-to-end remittance process including the outsourcing of the payment receipt • Participated in a Trade Study to select CRM system • Facilitate workshops with end users to gather requirements for next CRM development release• Evaluate and prioritize requirements gaining consensus from multiple cross-functional departments • Design reports based on stakeholder requirements• Analyze and identify prospective donor data and present findings to management • Monitor donor experience feedback and summarize findings for management • Assist marketing and communications to identify new constituent lists for future marketing campaigns• Project Manager • Managed the CRM upgrade completing the project 12% under budget and 16% ahead of schedule• Created project plan and maintained the project schedule for the Credit Card Processing software project • Provided guidance on CRM upgrade by managing testing team • Coached the project team on the waterfall SDLC methodology for new credit card processing software• Mentored the project team on the agile SDLC for CRM upgrade • Reduced AR cycle time from 45 days to 2 days• Supervise data entry staff and ensure quality assurance measurements are achieved • Manage vendors ensuring service level agreements are in place and resolve any issues