Catherine Tan Email & Phone Number

Windsor, Ontario

Windsor, Ontario

Create/revamp professional websites for clients using Wordpress with quick results.

• Designed & created marketing materials to help promote the company and its products/services. Materials included: ⇢ Customised email signatures for various occasions. ⇢ Cut sheets for new products/services. ⇢ Graphics (prints and digital) for use in various Springboard events.• Design & create websites for Springboard and related projects. ⇢ Springboard (http://springboardmgmt.com) ⇢ fuse… Show more • Designed & created marketing materials to help promote the company and its products/services. Materials included: ⇢ Customised email signatures for various occasions. ⇢ Cut sheets for new products/services. ⇢ Graphics (prints and digital) for use in various Springboard events.• Design & create websites for Springboard and related projects. ⇢ Springboard (http://springboardmgmt.com) ⇢ fuse (http://fusebestpractice.com) ⇢ five4zero (http://five4zero.com)• Created digital tutorials for company products.• Participated with the team on the continual redefinition of work focus to obtain optimal efficiency and results for the company as a whole.• Constantly involved in system improvement process including UAT with Services and IT team. • Created and documented work procedures in order to identify and execute process improvements.• Engaged in content development on best practice for Springboard workshops provided for customers.• Certified OHSMS/OHSAS 18001:2007 Lead Auditor (TPECS) by BSI.• Supported projects for utilities customers while perfecting the optimal delivery of customer service. Tasks included: ⇢ Troubleshooting both technical and non technical issues with customers by phone/web conference/in person. ⇢ Identified process improvement opportunities for client and provide tools such as customised reports for support. ⇢ Create scripts (SQL) to customized report for clients using BIRT (Eclipse-based open source reporting system for web applications). ⇢ Create customized report for clients using advanced Excel functions such as macro, pivot chart/table and formulas. ⇢ Data analysis to ensure optimal efficiency in data population into Springboard CMS for accurate post data analysis and management. Show less

• Office admin work including setting up computer, drafting letters, preparing certificates and other admin works.• Help out in workshop and press conference.

• In charge of overall technical operations aspects of projects to meet clients’ business rules and requirements• Coordinated all aspects of projects between clients and internal stakeholders such as technical specialist and administrators• Responsible for terminal deployment at designated sites specified by clients and conducted training to end users when necessary• Attended to any enquiry from clients throughout the entire project period

• Conducted interview and training for new student technicians • Managed over 30 student technicians and coordinated the daily activities of the audio visual service department for efficient/smooth operations in the role as a supervisor• Troubleshooting and resolving any technical related problem

• Managed full set of accounting for regional offices. • Maintained, monitored and analyzed funding position, exposure and profit and loss (P/L).• Identified and restricted trade flows.• Reviewed, analyzed ad-hoc projects to enhance the operational efficiency of the department.

Computer Science, Computer Science

• Recipient of Director’s Honour Roll award - 2008

Arts, Visual Arts

Diploma In Accountancy, Accountancy

Activities and Societies: • Designer for the Accountancy Society.